Jessica Hernandez

Prepares and maintains daily appointment templates and/or patient records in Epic.

Communicates all pertinent information to families, physicians, team members, and other patient care areas. Prepares patient materials and documentation according to established procedures.

Performs validation of the Medicare Secondary Payer Questionnaire (MSPQ).

Ensures coordination of benefits and assignment of Hospital Account Record (HAR).

Follows standard operating procedures for institution and center.

Protects the security and confidentiality of patient information at all times.

• Enter, verify, maintain and correct data on a computer or handheld scanning device
• Create work assignments for warehouse personnel
• Complete distribution center reports
• Process records, document data and prepare reports for various control areas of the center
• Resolve issues concerning vendor appointments, shipment quality, damage and third-party logistics delivery

• Changes animal cages (primarily mouse cages) as scheduled.
• Performs daily animal care and health flagging for assigned area including areas that require specialized and/or additional training such as chemical agents.
• Ensures the ventilated cage rack system and automated drinking water system are operating correctly and reports alarms or malfunctions to team leader or supervisor immediately.
• Performs specialized procedures such as placing special diet in cages, ensuring special water is on the cage with the drinking valve removed and appropriate label, as well as routine rodent weanings and separations

• Greets people as they sign in. Screens the client to determine the purpose of the appointment. Makes future appointments as needed, explains application procedure, and answers questions for applicants who walk in or call to request appointments. Answer and process telephone calls.
• Screen and verify WIC participant eligibility using eligibility policies as indicated by federal, state, and local agency guidelines and enter data as appropriate into participant’s electronic medical record. Make social services referrals as needed.
• Obtain and document participant height and weight measurements and/or fingerstick blood samples as necessary, using appropriate procedures and guidelines
• Issue food benefits to participants using established procedures. Explain WIC benefits and the correct procedure for redemption of food benefits to new participants. Schedule and coordinate return WIC appointments.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Collaborated with team members to achieve monthly targets and optimize workflow efficiency.

• Helped customers find desired personnel by personally greeting and assisting each person • • Advised guests of different service offerings, detailing costs, benefits, and limitations of available options

• Delivered fast and friendly service regarding questions and service complaints

• Explained promotions and special offers to customers

• Handled customer inquiries, billing questions, payments, and service requests