Jessica Hernandez
Columbia ,MD
Summary
Versatile and dynamic, with a proven track record at El Dragón, I excel in high-volume environments, enhancing customer satisfaction and team productivity. Skilled in cash handling and complex problem-solving, I am recognized for my engaging personality and professional appearance, driving operational excellence and fostering a culture of continuous learning and improvement.
Overview
6
6
years of professional experience
Work History
Bartender
El Dragón
08.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Manager
Dominos Pizza Inc.
01.2023 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Papa John's Pizza
09.2021 - 07.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Nursing Assistant
Casey House
01.2019 - 06.2019
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in medical software system.
Education
Diploma -
Bladensburg
Bladensburg, MD03.2018
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Customer service expertise
- Complex Problem-solving
- Payment processing
- Cash register operation
- Memory retention
- Hospitality service expertise
- Professional appearance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender
El Dragón
08.2024 - Current
Manager
Dominos Pizza Inc.
01.2023 - 10.2023
Manager
Papa John's Pizza
09.2021 - 07.2022
Nursing Assistant
Casey House
01.2019 - 06.2019
Diploma -
Bladensburg
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