Jessica Hernandez
Logansport,IN
Overview
14
14
years of professional experience
Work History
Packing Associate
Small Parts
12.2024 - Current
- Handled packaging and labeling of merchandise with precision.
- Reviewed merchandise for defects and inaccuracies.
- Ensured precise tracking of every defect encountered.
HR Generalist
Heartland Automotive
06.2024 - 09.2024
- Supported managers and supervisors in monitoring time records.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
- Directed phone calls to appropriate departments.
- Developed comprehensive employee benefits packages tailored to organizational goals.
- Assisted non-English speakers with communication needs.
Account Manager
Staff Management SMX
11.2023 - 06.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Billing Clerk
Lineage Logistics
08.2022 - 10.2023
- Managed the daily operations of the billing department, including data entry, creating invoices, and processing payments
- Processed a high volume of customer invoices accurately and in a timely manner
- Maintained accurate records of billing activities and customer accounts, two years of experience in billing and accounts receivable
- Highly knowledgeable in billing and invoicing in accordance with company policy
- Answered phone calls and scheduled appointments
- Acknowledgment of company Inventory..
Teller
Industrial Federal Credit Union
02.2021 - 04.2022
- Processed customer transactions, including deposits, withdrawals, loan payments, and cashed checks accurately and in a timely manner
- Responded to customer inquiries and assisted in resolving conflicts
- Maintained customer confidentiality and adhered to banking regulations
- Performed daily balancing of cash drawer and managed daily ATM transactions
- Crosssold bank products and services to customers
- Assisted customers with opening new accounts, applying for loans, and activating debit cards
- Monitored customer account activity on a regular basis and communicated any suspicious activity to the supervisor
Production Line Leader
Indiana Packers
06.2011 - 02.2021
- Experienced Production Line Leader with 5+ years of production and leadership experience
- Managed a team of 30 production workers, ensuring efficiency and meeting production goals
- Implemented and enforced safety regulations, policies, and procedures
- Evaluated machine performance, identified and resolved issues, and provided technical support
- Trained and supervised new employees on production processes and safety protocols
- Ensured compliance with all quality control standards and regulations
Education
Logansport High School
LogansportSkills
- Bilingual
- Leadership
- Problem solving
- Account Reconciliation
- Customer Service
- Payment Transactions
- Records Research
- Data Entry
- Financial Reporting
- Account Management
Timeline
Packing Associate
Small Parts
12.2024 - Current
HR Generalist
Heartland Automotive
06.2024 - 09.2024
Account Manager
Staff Management SMX
11.2023 - 06.2024
Billing Clerk
Lineage Logistics
08.2022 - 10.2023
Teller
Industrial Federal Credit Union
02.2021 - 04.2022
Production Line Leader
Indiana Packers
06.2011 - 02.2021
Logansport High School
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