Jessica Hernandez
Hobbs,NM
Summary
Dynamic professional with a proven track record at Kids Kare, PC, enhancing client retention through exceptional customer service and efficient scheduling. Bilingual in Spanish and English, I excel in time management and organization, ensuring a positive experience for guests while maintaining confidentiality and compliance with safety protocols.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Scheduler
Kids Kare,PC.
09.2023 - Current
- Achieved increased client retention rates by providing exceptional customer service during check-in and check-out processes.
- Improved efficiency of front desk procedures by implementing new strategies, reducing waiting times for guests during peak hours.
- Ensured compliance with safety protocols at the reception area, contributing to a secure environment for both staff and guests.
- Managed incoming calls professionally, directing them to appropriate personnel or taking detailed messages as needed.
- Resolved guest complaints professionally, maintaining a positive atmosphere and upholding company reputation.
- Answered customer telephone calls promptly and appropriately handled needs.
- Reschedule appointments looking for the best day for patients.
- Check the eligibility and benefits of the insurances (privates and dentaquest).
Pre-k Teacher's Assistant
Wee Kids Country Klub
06.2018 - 05.2023
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Encouraged children to interact with each other and participate in group activities.
- Communicated with parents to inform about child's progress and classroom behavior.
- Organized snack time and nap hours.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Collaborated with instructors to develop engaging lesson plans.
- Helped teachers manage bus loading and unloading.
- Prepared reports and maintained administrative records.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Planned and prepared bibliographies, charts and graphs.
Education
GED -
Cetis 86
Av.Palestina 10312 Palestina 08-2019
Skills
- Dependability
- Strong organization
- hard worker
- I don't miss work
- Experience working with children in Spanish and English
- Time management
- Able to complete task under pressure
- Listening skills
- Credit and cash payments
- Training and mentoring
- Scheduling expertise
- Confidentiality
- Hospitality services
Certification
-CPR courses
-Annual pre-k trainings in safety, food handling, and education.
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Scheduler
Kids Kare,PC.
09.2023 - Current
Pre-k Teacher's Assistant
Wee Kids Country Klub
06.2018 - 05.2023
GED -
Cetis 86
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