Jessica Hernandez

• Provided organic and exceptional service/ client experience.
• Ensuring the store operates efficiently and effectively, while meeting weekly Key Proformance Indicator’s and sales goals.
• As well as maintaining and generating new clientele.
• Strategizing successful ways to increase customer engagement and satisfaction.
• Overall boutique operations and management.
• Defined clear targets and objectives and communicated to other team members.
• Established team priorities, maintained schedules and monitored performance.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Developed extensive knowledge in canine care and their specific needs.
• Provided exceptional and attentive service to our clients.
• I coordinated daily walks throughout New York City and organized hikes in various state parks and beaches across NYC, Westchester County, Hudson Valley, and New Jersey.
• Prioritized the fitness, mobility, and happiness of each dog.
• This role required not only strong interpersonal skills to maintain our current client base but also strategic efforts to generate new clients, ensuring business growth and operational efficiency.
• Delivered prompt service to prioritize customer needs.

• Worked with multiple brands on a contemporary and luxury scale.
• Exceeded business expectations on the opening day by 35%.
• Built clientele through shopping experiences and my personal clientele.
• Opened store cards and met and exceeded weekly goals.

Clientele daily through a proximity app.

• Elevated and enriched clients’ shopping experience by personal shopping and presenting products with ease using a customer-facing app.
• Further built brand awareness by continuously building my client book and networking and focused on opening store credit cards.
• Daily cash handing and operating the opening and closing of cash registers and boutique upkeep and cleanliness.
• Collected, arranged, and input information into database system.
• Managed personal clientele book by reaching out to clients via email, text and phone on a consistent basis.
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• Built a loyal customer base by providing exceptional and consistent customer service.
• Managed daily email inquiries and 15 calls per day high valued clientele
• Consistently met and exceeded the company's Key Performance indicators.
• Focused on learning and development, recruited and trained new associates & led the store team by exemplifying the company's mission/core values to ensure the success of the boutique and customer experience and satisfaction.

• Maintained brand and operational standards (visuals, cleanliness, etc.).
• Organized sales goals created allocation plans and store layouts and controlled inventory levels to maximize sales and profit.
• Created hiring and training plans to support the high volume, large store scale.
• Generated new product ideas and categories based on sales trends and customer demands.
• Met and exceeded sales goals.
• Supervised multiple departments at the 5th avenue global flagship store, which is accountable for 89,000 square ft of sales floor, 600+ employees and annual sales of $85M.