Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Hernandez

Muskegon

Summary

Dynamic professional with a proven track record at USPS, excelling in customer service and problem-solving. Leveraged technology to enhance mail delivery efficiency and fostered strong client relationships. Recognized for exceptional organizational skills and commitment to safety, ensuring timely and accurate service in fast-paced environments.

Overview

25
25
years of professional experience

Work History

Mail Carrier

USPS
07.2017 - Current
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
  • Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
  • Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.

Medical Assistant

Hackley Community Care Center
09.2009 - 06.2017
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Improved clinical workflow with introduction of electronic health records system.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.

Office Manager

Apple Roofing
02.2000 - 07.2009
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

Education

Medical Assistant - Medical Assistant

Ross Medical Education Center

High School Diploma -

Fruitport High School
Fruitport, MI
05-1994

Skills

  • Safety awareness
  • Technology use
  • Vehicle inspections
  • Problem-solving
  • Time management
  • Customer service
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills

Languages

English
Full Professional

Timeline

Mail Carrier

USPS
07.2017 - Current

Medical Assistant

Hackley Community Care Center
09.2009 - 06.2017

Office Manager

Apple Roofing
02.2000 - 07.2009

Medical Assistant - Medical Assistant

Ross Medical Education Center

High School Diploma -

Fruitport High School

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