Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jessica Hernandez

Oxon Hill,MD

Summary


Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Host

Redstone American Grill
03.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.

Sales Associate

Foot Locker
05.2023 - 03.2024
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Sales Associate

5 Below
06.2022 - 02.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

Mount Vernon High School
Alexandria, VA

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Detail-oriented
  • Professional appearance
  • Telephone reception
  • Online reservations

Certification

  • ServSafe
  • CCMA - Certified Clinical Medical Assistant

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Host

Redstone American Grill
03.2024 - Current

Sales Associate

Foot Locker
05.2023 - 03.2024

Sales Associate

5 Below
06.2022 - 02.2023

Mount Vernon High School

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