Jessica Hernandez

Dynamic General Manager with a proven track record at Mister Carwash, excelling in leadership and operations management. Successfully implemented strategies that boosted sales and profitability while fostering a high-performing team culture. Expert in budget development and financial reporting, ensuring long-term growth and stability through effective problem resolution and coaching.

Professional Summary

Dedicated and results-driven professional with 9 years of progressive experience at Mr. Car Wash, advancing from Customer Service Assistant to General Manager. Skilled in operations management, employee training, customer service, and financial oversight. Strong ability to build positive relationships with employees, customers, and peers while ensuring high performance standards. Recognized for attention to detail, outgoing personality, and the ability to balance professionalism with approachability.

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Skills
• Leadership & Team Supervision (25+ employees)
• Profit & Loss Management
• Customer Service & Membership Sales
• Mechanical & Hydraulic Systems Troubleshooting
• Scheduling & Workforce Planning
• Employee Training & Development
• Excel & Data Tracking (chemical usage, reporting)
• Relationship Building with Customers and Staff

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Professional Experience

Mr. Car Wash – General Manager
2021 – 2025
• Directed daily operations, ensuring smooth functioning of the car wash while managing a team of 25 employees.
• Created profit and loss (P&L) reports to monitor and improve financial performance.
• Developed staff schedules to maintain coverage, efficiency, and work-life balance.
• Built strong customer relationships, driving repeat business and membership retention.

Mr. Car Wash – Assistant Manager
2019 – 2021
• Assisted in running store operations, including training employees and supporting customer service.
• Learned and performed troubleshooting of mechanical and hydraulic components.
• Helped design Excel forms to track chemical usage, improving cost control and efficiency.

Mr. Car Wash – Customer Service Assistant (CSA)
2016 – 2019
• Delivered excellent customer service and consistently met or exceeded monthly membership sales goals.
• Educated customers on products and services to increase satisfaction and loyalty.
• Supported team operations and helped maintain a welcoming environment.