Jessica Hernandez
Seattle,WA
Summary
Operations professional with proven track record in developing and implementing processes improvement and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
7
7
years of professional experience
Work History
Operations Manager
Compass Group Management Group
Seattle, WA
01.2019 - 02.2023
- Oversaw office operations ensuring effective workflow to support production team
- Responsible for data processing and ensured accurate and secure handling of critical documents
- Managed multi-mode communication to convey clear understanding
- Implemented cost-saving measures through strategic vendor negotiations and contract management
- Prepared annual budgets, monitored expenses and provided regular financial reports to executives
- Managed multi-unit operation of large unionized workforce
- Enhanced production by 15% through effective training development of administrative staff
- Including progressive disciplinary procedures, employee investigations, performance management, and conflict resolution
- Demonstrated commitment to collaboration while maintaining organizational culture of equity
Office Manager
Hernandez Painting
Seattle, WA
06.2017 - 01.2019
- Oversaw daily office operations for high-volume business, overseeing scheduling, financial transactions, customer relations, and records management
- Ensured efficient workflow and communication among team members through multiple platforms
- Proactively conducted customer and vendor negotiations to improve revenue streams by 17%
- Managed inventory and procurement of all supplies ensuring operational readiness and staying within budget
- Managed conflict effectively utilizing honesty and authentic communication using interpersonal skills relating to all stakeholders
- Microsoft Suites and Microsoft teams Subject Matter Expert to maintain health of equitable operations through better bill paying practice and focused communications
- Improved relations with team through conflict management and increased output by negotiating and improving policies and procedures
Development Coordinator
Seattle Amistad School
Seattle, WA
09.2015 - 05.2017
- Worked independently to establish organizational business goals and baseline metrics
- Demonstrated a commitment to equitable outcomes to improve efficiency
- Collaborated with multilingual and diverse staff to handle complex multi layered issues and improve client and employee relations with sound decision making
- Reduced administrative errors by 20% after leading the transition to a new EDMS
- Negotiated labor relations to develop a strategic plan
- Developed and implemented strategic communication plans to strengthen relationships with stakeholders.
- Coordinated fundraising events to enhance community engagement and support school initiatives.
Education
Restaurant Management Degree - Business Management
Le Cordon Blue Culinary School
Portland, OR06-2005
Skills
- Office operations oversight
- Collaborative team management
- Operations Leadership
- Performance evaluation
- Collective bargaining
- Diverse communication
- Problem Solving
- Understanding of employment law
- Microsoft Office
- Workplace conflict resolution
Languages
Spanish (fluent)
Timeline
Operations Manager
Compass Group Management Group
01.2019 - 02.2023
Office Manager
Hernandez Painting
06.2017 - 01.2019
Development Coordinator
Seattle Amistad School
09.2015 - 05.2017
Restaurant Management Degree - Business Management
Le Cordon Blue Culinary School