Jessica Hernandez
Old Bridge,NJ
Summary
Administrative professional with extensive experience at Somerset County Vocational & Technical School, specializing in scheduling and office management. Proven ability to enhance student services through clear communication, conflict resolution, and efficient office operations. Proficient in Microsoft Office and skilled at maintaining confidentiality while supporting diverse teams in fast-paced educational environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Secretary - Pupil Services
Somerset County Vocational & Technical School
07.2024 - Current
- Serve as the first point of contact for students, parents, and staff seeking assistance from the Guidance Department
- Manage and schedule student appointments for counselors, psychologists, and other support staff
- Maintain student records, files, and confidential documentation in accordance with school policies and privacy regulations
- Assist with processing student transcripts, report cards, enrollment forms, and withdrawal paperwork
- Coordinate communication between counselors, teachers, administrators, and families
- Prepare and distribute guidance-related materials such as college information, testing schedules, and program announcements
- Support counselors in organizing college fairs, career events, and standardized testing sessions
- Handle incoming phone calls, emails, and walk-in inquiries in a professional and helpful manner
- Update and maintain the department calendar and track important deadlines
- Manage office supplies, forms, and equipment to ensure smooth office operations
- Help monitor student arrivals for guidance sessions and maintain accurate attendance logs
- Assist with data entry for student services, testing information, and counseling referrals
- Maintain a welcoming, supportive, student-centered environment in the guidance office
- Provide general clerical support including typing documents, making copies, and preparing correspondence
Administrative Secretrary - Main Office/Athletics
Somerset County Vocational & Technical HS
08.2021 - 07.2024
- Serve as the primary point of contact for students, parents, staff, and visitors to the main office
- Handle incoming phone calls, emails, and in-person inquiries with professionalism and accuracy
- Assist with daily school operations, including attendance reporting, student check-ins/outs, and visitor management
- Prepare and distribute school correspondence, announcements, and newsletters
- Support administrators with scheduling meetings, organizing calendars, and preparing documents
- Maintain student and staff records in accordance with school policies and confidentiality requirements
- Assist with coordination of substitute teachers, including schedules, sign-in, and required paperwork
- Manage office supplies, equipment, and inventory to ensure smooth daily operations
- Process student tardies, early dismissals, and related documentation
- Provide clerical support such as filing, copying, data entry, and document preparation
- Help coordinate school events, assemblies, and emergency procedure drills
- Ensure the front office remains organized, welcoming, and efficient
- Serve as administrative support to the Athletic Director and athletic department
- Coordinate scheduling for practices, games, transportation, and facility use
- Communicate with coaches, athletes, parents, and officials regarding schedules, changes, and requirements
- Maintain accurate records of athletic eligibility, physicals, and required student-athlete documentation
- Assist with organizing athletic events, tournaments, and awards ceremonies
- Prepare and distribute athletic schedules, rosters, announcements, and promotional materials
- Process purchase orders, invoices, and budget-related paperwork for athletic programs
- Handle communication with officials, including confirmations, payments, and scheduling
- Update athletic webpages, bulletin boards, and communication channels
- Assist with uniform and equipment inventory, distribution, and collection
- Support the Athletic Director with meeting preparation, correspondence, and filing
- Provide a helpful, supportive environment for student-athletes, families, and coaching staff
Senior Patient Service Representative
Princeton Radiology Associates
01.2017 - 08.2021
- Acting Manager when needed.
- Train New Hires.
- Greet and check-in patients, collect personal, medical, and insurance information
- Verify patient benefits and authorizations.
- Schedule, reschedule and verify/confirm appointments.
- Coordinate physician’s schedules and maintain patient flow
- Use EMR software to manage patient data; Reinforce and uphold patient confidentiality as required by HIPAA.
- Complete Medical Records requests.
Medical Receptionist
Women's Physicians & Surgeons
01.2016 - 01.2017
- Greet and check in patients in a professional, welcoming manner
- Answer and route phone calls, schedule appointments, and manage provider calendars
- Verify patient information, insurance coverage, and required documentation
- Collect co-pays, process payments, and issue receipts
- Prepare and update electronic medical records (EMR) while maintaining strict confidentiality (HIPAA compliance)
- Coordinate patient check-out, schedule follow-up visits, and provide appointment reminders
- Communicate with medical staff regarding patient flow, urgent needs, and schedule changes
- Process referrals, prior authorizations, and medical forms as needed
- Manage incoming and outgoing correspondence, including faxes, messages, and test results
- Maintain a clean, organized, and efficient front desk and waiting area
- Assist with administrative duties such as filing, data entry, scanning, and copying
- Handle prescription refill requests by routing information to the appropriate clinical staff
- Support office operations by monitoring supplies and requesting inventory as needed
Medical Receptionist/Patient Transportation Coordi
Manalapan Surgery Center
01.2013 - 01.2016
- Greet and check in patients arriving for surgical procedures in a professional and calm manner
- Verify patient identity, insurance information, required paperwork, and pre-operative documentation
- Ensure all consent forms, medical histories, and pre-surgical instructions are completed and uploaded into the EMR
- Communicate with clinical staff regarding patient arrivals, delays, and special needs
- Prepare patients for check-out and schedule follow-up appointments as directed by providers
- Answer high-volume phone calls and manage appointment scheduling for surgeries, consultations, and pre-op assessments
- Maintain provider and operating room schedules, ensuring accuracy and timely updates
- Process referrals, prior authorizations, and medical records requests
- Manage incoming faxes, lab results, prescriptions, and patient messages
- Collect co-pays, verify insurance benefits, and process payments
- Arrange and schedule transportation for patients needing assistance getting to and from the surgery center
- Communicate with transportation services, rideshare programs, or medical transport providers to ensure timely pickups
- Confirm transportation arrangements with patients and caregivers prior to surgery day
- Track arrival times, communicate delays to medical staff, and adjust schedules when necessary
- Maintain documentation of transportation arrangements for compliance and operational records
- Maintain strict confidentiality and follow HIPAA guidelines in all patient interactions
- Assist with pre-operative instructions, ensuring patients understand arrival times, fasting requirements, and transportation policies
- Support workflow between front desk, pre-op, PACU, and surgical staff
- Keep the reception and waiting area clean, organized, and welcoming for patients and families
- Monitor and restock office supplies, forms, and patient information packets
Softlines Supervisor
Golfsmith
01.2007 - 01.2016
- Provide knowledgeable assistance to customers on golf apparel, footwear, and accessories
- Drive sales by recommending products based on customer needs, preferences, and current trends
- Resolve customer issues and ensure a high-quality shopping experience
- Supervise, train, and support softlines associates in daily tasks and customer service standards
- Assign and oversee floor duties, fitting room coverage, restocking, and recovery
- Monitor team performance and provide coaching to improve productivity and sales
- Assist with opening and closing procedures, including cash handling and daily reporting
- Collaborate with store management to plan floor sets and product placement
- Monitor loss prevention measures, ensuring fitting room and product security
- Coordinate with other departments, such as hardlines, footwear, and front-end, to maintain smooth store operations
Education
No Degree -
Middlesex County College
Edison, NJHigh School Diploma -
Old Bridge High School
Old Bridge, NJ06-2003
Skills
Administrative & Office Skills Software & Technology Retail & Operations
- Highly Confidential Handling
- Scheduling & Calendar Management
- Office Management
- Multitasking
- Customer Service & Conflict Resolution
- Team Building & Training
- Microsoft Office (Word, Excel, Outlook, Publisher)
- Google Workspace (Docs, Sheets, Forms, Calendar)
- Canva
- ED-Data
- rSchool Today (Athletic Scheduler)
- ZebraWeb
- Frontline Education (AESOP)
- SchoolMint Enroll
- Renaissance Testing
- Sales Team Coaching
- Retail Operations Management
- Visual Merchandising
- Loss Prevention
- Shipping & Receiving
Certification
SUBSTITUTE CREDENTIAL -Expires 08/2028
Timeline
Administrative Secretary - Pupil Services
Somerset County Vocational & Technical School
07.2024 - Current
Administrative Secretrary - Main Office/Athletics
Somerset County Vocational & Technical HS
08.2021 - 07.2024
Senior Patient Service Representative
Princeton Radiology Associates
01.2017 - 08.2021
Medical Receptionist
Women's Physicians & Surgeons
01.2016 - 01.2017
Medical Receptionist/Patient Transportation Coordi
Manalapan Surgery Center
01.2013 - 01.2016
Softlines Supervisor
Golfsmith
01.2007 - 01.2016
No Degree -
Middlesex County College
High School Diploma -
Old Bridge High School