Jessica Hernandez
Brownsville
Summary
Highly motivated criminal justice professional with over 5 years of progressively responsible experience supporting federal programs, regulatory compliance, investigative support, and case management operations. Proven ability to apply federal law, conduct interviews, assess risk and produce detailed reports under strict guidelines and deadlines. Currently serving with U.S Border Patrol (CBP) with formal training in immigration law, enforcement procedures and tactical operations. Recognized for sound judgment, integrity, and ability to operate in high-pressure environment.
Overview
7
7
years of professional experience
Work History
Border Patrol Agent
U.S. Customs and Border Protection, CBP
Falfurrias, TX
08.2025 - Current
- Conduct inspections, interviews and identification procedures in accordance with CBP policies and federal regulations.
- Perform surveillance, patrol operations to detect and prevent unlawful entry and contraband activity.
- Assisted K-9 teams in narcotics, human detection, and tracking training exercises.
- Adhere to use of force policies, arrest procedures, and constitutional guidelines.
- Assisted with station inventory management and accountability og goverment property and operational equipment.
- Supervisor: Edgar Lopez 956-648-8518 Hours Per Week: 40 Hrs. Pay: 51,885.00 Annually
Case Manager
Outcomes Detox & Recovery Center
Brownsville, TX
07.2025 - 08.2025
- Ensured compliance with internal and external treatment standards.
- Organizes multidisciplinary care, connecting patients with therapists, doctors, and community resources.
- Supervisor: Ricardo Ibarra 956-536-2373. Hours Per Week: 40 Hrs, hours weekly. Pay: 18.00 hourly.
Case Manager/ Mentor
Southwest Key Program
Los Fresnos, TX
12.2021 - 07.2025
- Managed a high caseload under federal ORR guidelines; conducted interviews, assessments, independent judgment, and documented case progress.
- Performed safety, abuse, and trafficking screenings; ensured federal compliance, and accuracy
- Collaboration with legal service providers, federal or law enforcement agencies.
- Trained and mentored new staff on federal protocols and documentation procedures.
- Led educational briefings and ensured strict compliance with reporting and reunification procedures.
- Handling sensitive/confidential information.
- Supervisor: Cindy Reveles 956-295-9471. Hours Per Week: 40 Hrs. Pay: 27.60 hourly
Recovery Advocate
Outcomes Detox & Recovery Center
Brownsville, TX
03.2025 - 06.2025
- Monitored patients, documented behavioral observations, and supported treatment plans.
- Help patients maximize their experience in rehab by integrating treatment information into daily life.
- Supervisor: Ricardo Ibarra, 956-536-2373. Hours Per Week: 36 Hrs. Pay: $13.50 hourly.
DASHER
Doordash
Brownsville, TX
03.2025 - 06.2025
- Demonstrated safety, reliability, and effective route planning.
- Freelancer between $12 to $25 hourly.
Case Manager
Comprehensive Health Services (CHS)
Los Fresnos, TX
03.2021 - 12.2021
- Managed caseloads for minors in federal custody, ensuring policy compliance.
- Conducted intake interviews, safety assessments, and documentation for audits.
- Coordinated transportation for court hearings, placements, and reunifications.
- Supported the Director with staffing, meetings, compliance, and resource management
- Supervisor: Jessica Rivera 956-854-0491. Hours Per Week: 40 Hrs. Pay: 25.00 hourly.
Case Manager/ Mentor
Comprehensive Health Services (CHS) DEPLOYMENT
Long Beach, CA
04.2021 - 06.2021
- Risk assessment and decision-making in complex situations.
- Working under strict deadlines and compliance standards.
- Assisted leadership in preparing new staff for federal audits and inspections.
- Supervisor: Ricky Martinez 915-226-9545. Hours Per Week: 40 Hrs. Pay: 29.00 hourly.
Case Manager
Comprehensive Health Services (CHS)
Los Fresnos, TX
11.2019 - 10.2020
- Assessed the likelihood of human trafficking and abuse through comprehensive evaluations.
- Oversee routine engagements focusing on legal proceedings, care plans revisions, and program schedules.
- Ensured continuous communication of ORR guidelines for optimal case handling.
- Supervisor: Jessica Rivera 956-854-0491. Hours Per Week: 40 Hrs. Pay: 20.00 hourly.
Education
Bachelor of Arts - Criminal Justice
The University of Texas Rio Grande Valley
Brownsville05-2019
Associate of Science - Criminal Justice
Texas Southmost College
Brownsville, TX05-2017
Skills
- Human trafficking interdiction
- Immigration laws
- Federal Case Documentation & Compliance
- Risk & Trafficking Assessments
- Interviewing & Intake Procedures
- Policy Interpretation & Application
- High-Volume Caseload Management
- Training & Mentoring
- Federal Reporting & Audits
- Critical Thinking & Decision Making
- Surveillance & Security Awareness
- Microsoft Office & Database Use
- Self-defense tactics
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Border Patrol Agent
U.S. Customs and Border Protection, CBP
08.2025 - Current
Case Manager
Outcomes Detox & Recovery Center
07.2025 - 08.2025
Recovery Advocate
Outcomes Detox & Recovery Center
03.2025 - 06.2025
DASHER
Doordash
03.2025 - 06.2025
Case Manager/ Mentor
Southwest Key Program
12.2021 - 07.2025
Case Manager/ Mentor
Comprehensive Health Services (CHS) DEPLOYMENT
04.2021 - 06.2021
Case Manager
Comprehensive Health Services (CHS)
03.2021 - 12.2021
Case Manager
Comprehensive Health Services (CHS)
11.2019 - 10.2020
Bachelor of Arts - Criminal Justice
The University of Texas Rio Grande Valley
Associate of Science - Criminal Justice
Texas Southmost College