VALERIE REZA
El Paso,TX
Summary
Compassionate customer service professional specializing in clinical hemodialysis. Delivers exceptional patient care and maintains dialysis equipment to optimize treatment outcomes. Skilled in patient monitoring and team collaboration, contributing to high-quality healthcare delivery.
Overview
19
19
years of professional experience
Work History
Certified Hemodialysis Technician
DaVita
El Paso, TX
10.2018 - Current
- Administered hemodialysis treatments, ensuring patient safety and comfort throughout sessions.
- Monitored vital signs and laboratory results, adjusting treatment plans to optimize patient care.
- Educated patients on dialysis procedures and self-care techniques, enhancing their understanding of treatment processes.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients undergoing dialysis therapy.
- Trained and mentored new staff on operational procedures and best practices in hemodialysis care.
Certified Nursing Assistant
Bienvivir Healthcare Center
El Paso, TX
01.2015 - 10.2018
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Trained new staff on best practices in patient care and safety protocols.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Certified Nursing Assistant
Vista Hills Healthcare Center
El Paso, TX
03.2014 - 12.2014
- Trained and mentored new staff on patient care protocols and best practices.
- Coordinated patient care schedules, optimizing staff assignments for coverage.
- Conducted performance evaluations, providing constructive feedback to improve service quality.
- Led initiatives to enhance patient satisfaction and overall care delivery within the facility.
Bilingual Customer Service Representative
Faneuil
09.2011 - 01.2013
- Provided bilingual support to diverse customer inquiries, enhancing overall customer satisfaction.
- Resolved complex issues by utilizing conflict resolution techniques and product knowledge.
- Analyzed customer feedback to identify trends and implement improvements in service quality.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Technical Support Representative
ACS
05.2011 - 09.2011
- Provided technical assistance to customers via phone, chat, and email support channels.
- Diagnosed hardware and software issues, resolving problems efficiently to enhance user experience.
- Conducted product training sessions for new team members, improving onboarding efficiency and knowledge retention.
- Mentored junior staff on best practices in customer interactions and technical problem-solving techniques.
Customer Service/ Sales Support Representative
Affina
El Paso, TX
01.2010 - 05.2011
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs.
- Assisted in developing client proposals that showcased our offerings while also highlighting competitive advantages.
- Boosted sales performance by providing timely and accurate information to clients.
Customer Service Manager
GC Services Call Center
El Paso, TX
04.2009 - 10.2009
- Trained new staff on service protocols and system navigation, ensuring seamless onboarding experience.
- Implemented strategies to streamline communication channels, improving response times for customer issues.
- Led cross-functional projects aimed at increasing operational efficiency and customer engagement strategies.
Restaurant Manager
Wienerschnitzel Hot Dogs
El Paso, TX
06.2007 - 03.2009
- Coordinated daily operations to ensure seamless service and guest satisfaction.
- Managed inventory systems to optimize stock levels and reduce waste.
- Facilitated communication between front-of-house and back-of-house teams to streamline workflows.
- Led initiatives to enhance food safety compliance and sanitation standards across the restaurant.
- Collaborated with the executive chef to create new menu items, keeping offerings fresh and appealing to guests.
Education
High School Diploma -
Socorro High School
El Paso, Texas05.2004
Diploma - undefined
ANAMARC
El Paso, Texas04-2013
Skills
- Patient care
- Customer service
- Leadership development
- Active listening
- Professional demeanor
- Team coaching
- Problem solver
- Leadership coaching
- Great leadership skills
- High impact sales
- Energetic work attitude
- Positive attitude
- Courteous demeanor
Timeline
Certified Hemodialysis Technician
DaVita
10.2018 - Current
Certified Nursing Assistant
Bienvivir Healthcare Center
01.2015 - 10.2018
Certified Nursing Assistant
Vista Hills Healthcare Center
03.2014 - 12.2014
Bilingual Customer Service Representative
Faneuil
09.2011 - 01.2013
Technical Support Representative
ACS
05.2011 - 09.2011
Customer Service/ Sales Support Representative
Affina
01.2010 - 05.2011
Customer Service Manager
GC Services Call Center
04.2009 - 10.2009
Restaurant Manager
Wienerschnitzel Hot Dogs
06.2007 - 03.2009
Diploma - undefined
ANAMARC
High School Diploma -
Socorro High School