Jessica Hernandez
Lehigh Acres,USA
Summary
Experienced Team Leader skilled in quality assurance, issue resolution, and team management. Drives operational efficiency through strategic planning and project management. Cultivates productive work environments while fostering team development and growth. Proven track record of implementing process improvements that enhance productivity and contribute to business success.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Digital Team Lead
Walmart
Lehigh Acres, USA
11.2025 - 01.2026
- Manages the Online Pickup & Delivery department, overseeing digital operations, order picking, staging, and dispensing.
- Managing a team of up to 63 associates at a time to meet sales goals, ensuring accurate timely customer service, high-quality standards, and inventory.
- Mentoring, training, hiring, and directing a team of shoppers and dispensers while working with third party affiliates such as spark and uber shoppers to ensure proper delivery services.
- Developed team foundation and implemented new processes to enhance accuracy in time frames.
- Contacted customers via email and phone to resolve issues and follow up on order status.
- Engaged with customers and drivers to clarify company policies and procedures.
- Resolved customer concerns regarding damages or lost items to ensure satisfaction.
Electronics Team Lead
Walmart
Lehigh Acres, USA
02.2025 - 11.2025
- Supervised associates and managed department operations, merchandise, displays, and pricing while ensuring financial goals were met and delivering excellent customer service for electronics and entertainment, including training, providing performance feedback, managing inventory flow, and facilitating complex sales like warranties.
- Key duties include delegating tasks, managing freight, setting up features/TVs, resolving customer issues, and supporting overall store objectives.
- Expanded responsibilities to oversee additional departments including kids school supplies, arts and crafts, celebrations, baking, fabrics and sewing, and party supplies, collaborating with seasonal team for back to school events and organizing large orders for customer donations.
- Coordinated with Coca Cola management to effectively manage and organize inventory supplies for events.
Seasonal Sales Associate
Walmart
Lehigh Acres, USA
10.2024 - 02.2025
- Flipped, stocked, and arranged seasonal displays to enhance visual appeal and drive sales.
- Assisted customers with product inquiries and navigation, loaded freight, and arranged outdoor displays to enhance customer experience.
- Checked in garden center shipments, ensuring accurate product accounting, restocked merchandise, and arranged displays to maximize sales potential.
3rd Key Supervisor
Atwoods Ranch & Home
Crowley, USA
02.2023 - 05.2023
- Oversaw operations, staff performance, and production processes, ensuring safety and quality standards, addressing issues to maintain productivity, served as primary leader in absence of senior management, trained assistant managers.
- Facilitated training sessions to enhance employee skills and knowledge.
- Organized and maintained warehouse inventory to support operational efficiency.
Auto Body Repair Technician
Mad kuztumz
Lehigh Acres, USA
06.2009 - 10.2020
- Performed auto body and collision repairs, ensuring high-quality full body restorations.
- Executed paint prep and auto detailing while maintaining shop sanitation and providing customer service; contributed to project management and custom product builds.
- Executed electrical repairs to restore proper operation of devices. and painting tasks.
Education
Security professional training - FL class D security
Florida security training group
Remote06-2026
Some College (No Degree) - High School Diploma
Penn Foster College
Scottsdale, AZ08-2026
Class G Security license
The Security Training Group
3200 S Congress Ave Ste 203, Boynton Beach, FL 33408-2026
OSHA 10 Hour General Industry Training Course
360 Training
08-2026
Skills
- E-commerce strategy
- Retail management
- Inventory management
- Project management
- Team management
- Team leadership
- Staff development
- Onboarding programs
- Performance evaluation
- Performance coaching
- Supervision
- Workflow enhancement
- Conflict resolution
- Operational compliance
- Customer service
- Communication skills
- Organizational skills
- Ethical standards
- Issue resolution
Certification
Class D Security
Languages
English
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Timeline
Digital Team Lead
Walmart
11.2025 - 01.2026
Electronics Team Lead
Walmart
02.2025 - 11.2025
Seasonal Sales Associate
Walmart
10.2024 - 02.2025
3rd Key Supervisor
Atwoods Ranch & Home
02.2023 - 05.2023
Auto Body Repair Technician
Mad kuztumz
06.2009 - 10.2020
Security professional training - FL class D security
Florida security training group
Some College (No Degree) - High School Diploma
Penn Foster College
Class G Security license
The Security Training Group
OSHA 10 Hour General Industry Training Course
360 Training