Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
Timeline
Generic
JESSICA HERNANDEZ MARTINEZ

JESSICA HERNANDEZ MARTINEZ

Charlotte,NC

Summary

Dynamic Leasing Agent at Cushman & Wakefield, skilled in client needs assessment and tenant screening. Successfully facilitated smooth move-ins by effectively resolving tenant inquiries and conflicts. Proficient in application processing and local market analysis, enhancing property tours and driving lease signings. Committed to delivering exceptional tenant experiences. Driven and detail-oriented with strong focus on achieving results and maintaining order. Skilled at managing tenant relationships, conducting property tours, processing lease agreements, and ensuring prompt resolutions to tenant inquiries. Known for solid work ethic and methodical approach to completing tasks with minimal errors, consistently supporting efficient property management operations. Passionate individual with several years of experience in leasing consultant role. Enthusiastic about taking on new challenges and delivering exemplary customer service. Talented professional adept in customer relations, sales, collections, and real estate management. Eager to develop business performance at companies. Ready to oversee properties at any scale.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Leasing Consultant

Cushman & Wakefield
05.2022 - Current
  • Monitored advertising effectiveness by gathering information about market competition in local area.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Verified tenant incomes and other information before accepting lease applications.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Assisted clients in selecting suitable rental properties based on preferences.
  • Coordinated property viewings and maintained scheduling for prospective tenants.
  • Prepared lease agreements and ensured compliance with company policies.
  • Conducted property inspections and reported maintenance issues to management.
  • Managed tenant inquiries and resolved concerns in a timely manner.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Manual Tester

Cushman & Wakefield
08.2021 - 03.2022
  • Greeted clients, showed apartments, and prepared leases.
  • Cross training for the APM position.
  • Processing payments scan checks.
  • Deliver delinquents notice.
  • Collections calls to collect money.
  • Utilized defect tracking tools such as JIRA to document, track and report defects.
  • Performed functional, regression, GUI, system integration and user acceptance tests.
  • Conducted compatibility tests on different browsers and platforms to ensure cross-platform functionality of applications.
  • Worked closely with developers in resolving complex issues quickly and efficiently.
  • Maintained up-to-date knowledge of industry trends, emerging technologies, standards and regulations.
  • Identified areas for improvement in current QA processes and implemented solutions accordingly.
  • Evaluated application performance against expected results based on business requirements.
  • Provided feedback to development team regarding product usability improvements.
  • Analyzed requirements documents and functional specifications for testing purposes.
  • Analyzed test data, making computations as necessary, to determine test results.
  • Inspected, tested, and measured materials, products, installations, and work for conformance to specifications.

Education

High School Diploma -

Commonwealth High School
Charlotte, NC
07.2023

Skills

  • Property tours
  • Leasing and sales
  • Client needs assessment
  • Negotiation skills
  • Team collaboration
  • Fair housing policies
  • Property tours and inspections
  • Telephone and email etiquette
  • Prospecting assistance
  • Local market awareness
  • Application processing
  • Team building
  • Tenant screening
  • Background checks
  • Organized mindset
  • CRM software

Certification

Leasing Training, 03/17/25

Languages

Spanish, Bilingual

Languages

Spanish
Professional
English
Professional

Timeline

Leasing Consultant

Cushman & Wakefield
05.2022 - Current

Manual Tester

Cushman & Wakefield
08.2021 - 03.2022

High School Diploma -

Commonwealth High School

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