Jessica Heroux
Woonsocket,RI
Summary
Meticulous Medical Records Clerk with 2-year history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.
Overview
15
15
years of professional experience
Work History
Medical Records Associate
Marasco & Nesselbush, LLC.
11.2023 - Current
- Trained staff on best practices for HiTech and PI medical record management and data entry protocols.
- Efficiently resolved discrepancies in medical records with attention to detail, ensuring reliable documentation.
- Managed patient records to ensure accuracy and compliance with healthcare regulations.
- Worked with HiTech Requests and making sure all legal documents were in line with what was required by law and by facilities to ensure the fastest turnaround time possible.
- Built external client relationships with various facilities to help aid in the process of obtaining medical records and bills with ease and in a timely manner.
- Thoroughly researched and confirmed facility names, numbers and addresses before adding them to the rolodex for accurate follow up.
- Requested checks and paid invoices while ensuring that they were priced by the federal and state guidelines to ensure the firm and the clients were not overpaying for medical records and/or itemized billing statements.
Housekeeper/Laundry/Activities Aid/Receptionist
Oakland Grove Healthcare Center
08.2018 - 09.2020
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Ensured compliance with infection control protocols and safety regulations.
- Maintained high standards of cleanliness in patient rooms and common areas.
Residential Counselor
Kennedy-Donovan Center
01.2018 - 08.2018
- Facilitated individual and group counseling sessions to promote emotional well-being.
- Developed personalized care plans addressing residents' unique needs and goals.
- Collaborated with multidisciplinary teams to ensure comprehensive support for residents.
- Implemented crisis intervention strategies to maintain safety and stability within the facility.
- Monitored resident progress, documenting behavioral changes and providing feedback for adjustments.
- Organized recreational activities promoting social skills and community integration among residents.
Shift Leader
Subway
06.2015 - 05.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Took inventory weekly and restocked products daily.
Hairdresser
Smart Style
02.2012 - 04.2014
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Mixed pigments and used proper techniques to achieve desired color.
Hairdresser/Receptionist
Hair Stage 5
05.2011 - 02.2012
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Determined appropriate hair treatments based on conditions and textures.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Resolved guest complaints about service or style.
Education
Associates Degree - Cosmetology
Euphoria Institute of Beauty Arts & Sciences
Lincoln, RI12.2010
High School Diploma -
Cumberland High School
Cumberland, RI05.2009
Skills
- Critical Thinking
- Strong attention to detail
- Multitasking proficiency
- Professionalism and ethics
- Time management capabilities
- Continuous learning attitude
- Patient confidentiality maintenance
- Process improvement strategies
- Interpersonal relationship building
Documentation Skills
Facility Operations
- Records organization
- Medical billing
- HIPAA regulations proficiency
- HIPAA compliance
- File organization
- Data entry
- Client relations
- Release of information paperwork
- Time management
- Problem-solving
Timeline
Medical Records Associate
Marasco & Nesselbush, LLC.
11.2023 - Current
Housekeeper/Laundry/Activities Aid/Receptionist
Oakland Grove Healthcare Center
08.2018 - 09.2020
Residential Counselor
Kennedy-Donovan Center
01.2018 - 08.2018
Shift Leader
Subway
06.2015 - 05.2018
Hairdresser
Smart Style
02.2012 - 04.2014
Hairdresser/Receptionist
Hair Stage 5
05.2011 - 02.2012
Associates Degree - Cosmetology
Euphoria Institute of Beauty Arts & Sciences
High School Diploma -
Cumberland High School