Jessica Herrell
Enid,OK
Summary
Dynamic customer service professional with proven expertise at A Safe Mini Storage, enhancing customer satisfaction through effective issue resolution and staff training. Adept in performance tracking and inventory management, I leverage strong communication skills to foster teamwork and drive continuous improvement, ensuring optimal operations and a positive work environment.
Customer service professional with strong background in leadership and problem-solving. Skilled in team collaboration, conflict resolution, and adapting to changing needs. Valued for reliability, effective communication, and results-driven approach. Proven ability to improve customer satisfaction and enhance operational efficiency.
Overview
23
23
years of professional experience
Work History
Assistant Manager, Customer Service
A Safe Mini Storage
02.2024 - Current
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
Kennel Supervisor
ESPCA
09.2021 - Current
- Developed comprehensive training programs for new employees, leading to higher retention rates and increased employee satisfaction.
- Streamlined communication between team members, resulting in improved collaboration and efficiency within the kennel.
- Enhanced kennel operations by implementing efficient scheduling and task allocation for staff members.
- Provided compassionate care for animals with behavioral challenges or unique needs, adapting strategies as necessary to promote their wellbeing.
- Reduced animal stress levels by maintaining a clean, safe, and comfortable environment in the kennel.
- Ensured proper feeding and medication administration for all animals under supervision, resulting in optimal health conditions.
- Collaborated with animal rescue organizations and foster networks to increase the number of animals finding permanent homes.
- Oversaw inventory management tasks, ensuring adequate supplies were available at all times while minimizing waste.
- Supervised daily activities of staff members, ensuring adherence to established policies and procedures for animal care.
- Implemented quality control measures to maintain high standards of cleanliness and animal welfare throughout the facility.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Kept animals clean and free of contaminants to promote optimal health.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Educated visitors and staff on proper animal care and handling.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Trained animals in behavioral compliance or other special routines or commands.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Reset procedure rooms between appointments and disinfected equipment.
Sales Associate
JB Liqour
11.2001 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed inventory to ensure product availability, contributing to uptick in sales.
Education
High School Diploma -
Enid High School
611 W. Wabash Enid, OK 7370305-2001
Skills
- Customer service expertise
- Staff training and development
- Innovation and creativity
- Performance tracking
- Problem-solving
- Time management
- Customer service
- Microsoft outlook, word, and Excel
- Verbal and written communication
- Decision-making
- Cash handling
- Product knowledge
- Positive and constructive feedback
- Work prioritization
- Effective workflow management
- Meticulous attention to detail
- MS office
- Exceptional telephone etiquette
- Workflow management
- Continuous improvement
- Issue resolution
- MS office expert
Timeline
Assistant Manager, Customer Service
A Safe Mini Storage
02.2024 - Current
Kennel Supervisor
ESPCA
09.2021 - Current
Sales Associate
JB Liqour
11.2001 - Current
High School Diploma -
Enid High School
Similar Profiles
Jeremy DulJeremy Dul
Yard Guy Field Service Technician at Mobile Mini - Portable Storage & OfficesYard Guy Field Service Technician at Mobile Mini - Portable Storage & Offices
Lyanne Fayth GraysLyanne Fayth Grays
Property Manager at Mini Mall StorageProperty Manager at Mini Mall Storage
Toni ShoweToni Showe
Office Assistant at Wheatland Mini StorageOffice Assistant at Wheatland Mini Storage
Holly DunkinHolly Dunkin
Nurse Recruiter-Human Resources at St. Mary's Regional Medical CenterNurse Recruiter-Human Resources at St. Mary's Regional Medical Center
KING EDGAR MABAZZAKING EDGAR MABAZZA
Police Master Sergeant /General Maintenance Technician at Philipine National PolicePolice Master Sergeant /General Maintenance Technician at Philipine National Police