Jessica Herrell
Enid,OK
Summary
Dynamic customer service professional with proven expertise at A Safe Mini Storage, enhancing customer satisfaction through effective issue resolution and staff training. Adept in performance tracking and inventory management, I leverage strong communication skills to foster teamwork and drive continuous improvement, ensuring optimal operations and a positive work environment.
Customer service professional with strong background in leadership and problem-solving. Skilled in team collaboration, conflict resolution, and adapting to changing needs. Valued for reliability, effective communication, and results-driven approach. Proven ability to improve customer satisfaction and enhance operational efficiency.
Overview
23
23
years of professional experience
Work History
Assistant Manager, Customer Service
A Safe Mini Storage
Enid, OK
02.2024 - Current
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
Kennel Supervisor
ESPCA
1116 Overland Trail Enid, OK 73703
09.2021 - Current
- Developed comprehensive training programs for new employees, leading to higher retention rates and increased employee satisfaction.
- Streamlined communication between team members, resulting in improved collaboration and efficiency within the kennel.
- Enhanced kennel operations by implementing efficient scheduling and task allocation for staff members.
- Provided compassionate care for animals with behavioral challenges or unique needs, adapting strategies as necessary to promote their wellbeing.
- Reduced animal stress levels by maintaining a clean, safe, and comfortable environment in the kennel.
- Ensured proper feeding and medication administration for all animals under supervision, resulting in optimal health conditions.
- Collaborated with animal rescue organizations and foster networks to increase the number of animals finding permanent homes.
- Oversaw inventory management tasks, ensuring adequate supplies were available at all times while minimizing waste.
- Supervised daily activities of staff members, ensuring adherence to established policies and procedures for animal care.
- Implemented quality control measures to maintain high standards of cleanliness and animal welfare throughout the facility.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Kept animals clean and free of contaminants to promote optimal health.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Educated visitors and staff on proper animal care and handling.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Trained animals in behavioral compliance or other special routines or commands.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Reset procedure rooms between appointments and disinfected equipment.
Sales Associate
JB Liqour
420 S. Cleveland St. Enid, OK 73703
11.2001 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed inventory to ensure product availability, contributing to uptick in sales.
Education
High School Diploma -
Enid High School
611 W. Wabash Enid, OK 7370305-2001
Skills
- Customer service expertise
- Staff training and development
- Innovation and creativity
- Performance tracking
- Problem-solving
- Time management
- Customer service
- Microsoft outlook, word, and Excel
- Verbal and written communication
- Decision-making
- Cash handling
- Product knowledge
- Positive and constructive feedback
- Work prioritization
- Effective workflow management
- Meticulous attention to detail
- MS office
- Exceptional telephone etiquette
- Workflow management
- Continuous improvement
- Issue resolution
- MS office expert
Timeline
Assistant Manager, Customer Service
A Safe Mini Storage
02.2024 - Current
Kennel Supervisor
ESPCA
09.2021 - Current
Sales Associate
JB Liqour
11.2001 - Current
High School Diploma -
Enid High School