Jessica Herrera
Victorville,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
9
9
years of professional experience
Work History
Educator
Solutions Plus Services, Inc
10.2018 - 11.2022
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Administered medication to manage symptoms and promote healing.
- Maintained disposition and personality to work harmoniously with wide variety of people and families.
- Worked with individuals with special needs to increase social skills and independence.
- Completed regular check-ins and progress report for each client.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Liaised with key accounts to deliver targeted administrative household support.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Provided emotional support to enhance well-being and coping skills.
Front Desk Coordinator
Variety Boys & Girls Club
02.2014 - 10.2018
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Answered customer telephone calls promptly and appropriately handled needs.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Entered and updated sensitive customer information during check-ins and room changes.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Confirmed appointments, communicated with clients, and updated client records.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
Education
Southern New Hampshire University
02.2024
East Los Angeles College
12.2018
Abraham Lincoln High
01.2013
Skills
- Computer Proficiency
- Office Equipment Maintenance
- Team Collaboration
- Work Prioritization
- Problem-Solving
- Transcription and dictation
- Needs Assessment
- Records Management
- Visitor and Customer Relations
- Data Entry
- Administrative Support
- Customer Service
- Payment Processing
- Clerical Support
- Customer relations and communications
- Document and File Management
- Database entry
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Educator
Solutions Plus Services, Inc
10.2018 - 11.2022
Front Desk Coordinator
Variety Boys & Girls Club
02.2014 - 10.2018
Southern New Hampshire University
East Los Angeles College
Abraham Lincoln High