Jessica Herrera

• Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
• Examined customer loan applications for loan approvals and denials.
• Originated, reviewed, processed, closed, and administered customer loan proposals.
• Compiled database of loan applicants' credit histories, financial statements and other financial information.
• Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery.
• Determined masonry project materials' quantities and costs.
• Collaborated effectively with team members to complete large-scale masonry ans stone projects efficiently and professionally.

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• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Updated reports, managed accounts, and generated reports for company database.
• Managed office operations while scheduling appointments for department managers.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Completed appeals of denied claims on patient bills.
• Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.