Jessica Herrera
San Antonio,Tx
Summary
Resourceful team player with experience with common . Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
2
2
years of professional experience
Work History
HR Assistant
Sodexo
05.2022 - Current
- Screened & responded to customer emails within 24 hours
- Answered and directed phone calls
- Organized and scheduled appointments
- Planned meetings
- Wrote and distributed email, correspondence memos, letters, faxes, and forms
- Developed and maintained a filing system
- Updated and maintained office policies and procedures
- Ordered office supplies and researched new deals and suppliers
- Maintained contact lists
- Entered orders using linen master
- Entered account payables using sage, filed invoices, employee’s schedules, cut checks
- Additional qualifications such as Secretary, and H.R
- Time keeping in Krono’s, submitting time in Krono’s
- Documented human resources records and maintained confidentiality of sensitive personal information.
Customer Service Representative Specialist
Wells Fargo Home Mortgage
04.2022 - 07.2023
- Developed strong rapport with clients
- Applied active listening abilities to optimize understanding
- Exhibited flexibility
- Demonstrated strong attention to detail
- Expertly handled challenging situations
- Demonstrated resourcefulness
- Implemented critical thinking strategies to achieve results
- Facilitated effective communication
- Showcased high levels of emotional intelligence
- Displayed understanding and compassion when interacting with clients
- Offered exceptional customer care services
- Consistently prioritized and managed tasks efficiently.
- Developed expertise in deciphering and appropriately reacting to subtle non-verbal communication
- Demonstrated unwavering positivity in all aspects of work
- Built customer loyalty
- Demonstrated strong interpersonal abilities
- Exemplified determination in reaching objectives
- Implemented effective self-restraint and focus to accomplish tasks.
- Managed phone-based mortgage payment processing
- Delivered efficient responses to insurance and tax-related questions
- Handled a large influx of phone inquiries
- Assessed qualifications for different loan options
- Facilitated effective interactions among customers and multiple departments.
- Implemented strategies to retrieve outstanding mortgage loan payments
- Ensured accurate accounting of accounts
- Evaluated billing statements and oversaw escrow account activities.
- Effectively handled customer queries regarding accounts
- Evaluated the performance and accuracy of property tax escrow accounts
- Implemented efficient systems for handling billing and insurance
- Streamlined appointment management for optimal efficiency
- Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
Education
H.R. Management & Business Administration
Strayer University
08.2024
Medical assistant -
The College of Health Care Professions
CNA -
Advanced Medical Training and Technology
Skills
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
- Computer Skills
- Multitasking and Organization
- Goal-oriented mindset
- Employee Relations
- File Maintenance
- HR Policies Compliance
- HR software proficiency
- Human resources records
Timeline
HR Assistant
Sodexo
05.2022 - Current
Customer Service Representative Specialist
Wells Fargo Home Mortgage
04.2022 - 07.2023
H.R. Management & Business Administration
Strayer University
Medical assistant -
The College of Health Care Professions
CNA -
Advanced Medical Training and Technology