Jessica Herrera
Miami,FL
Summary
Diligent professional with superior work ethic and friendly - Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas. Highly-with desire to take on new challenges , adaptability, and exceptional interpersonal skills. Event management and accomplished Client Service Executive passionate about bettering brand reputation and serving clients. Trustworthy and enthusiastic with fluency. Excellent mediation and problem-solving abilities. Multitasks to meet all deadlines. Proactive attitude and the ability to learn quickly. Eager to contribute to a dynamic team and support organizational goals. Ability to handle challenging work, and excellent time management skills.
Overview
7
7
years of professional experience
Work History
Retail Merchandiser
Hallmark
02.2021 - 03.2023
- Developed and implemented innovative merchandising strategies to maximize sales
- Organized product displays in accordance with corporate guidelines
- Created visual presentations that effectively promoted products
- Maintained accurate inventory records of all stock items
- Collaborated with store management to ensure effective implementation of promotional activities
- Inspected stores regularly for proper stocking and display of products
Assistant Event Manager
Fam Productions
10.2018 - 07.2020
- Assisted in the development of event concepts and plans
- Coordinated with vendors to ensure timely delivery of services
- Created reports for tracking event progress
- Oversaw logistics, scheduling, and setup of events
- Researched potential venues based on client specifications
- Collaborated with other departments to coordinate resources needed for successful execution of events
Client Service Executive
JF Global Traders
10.2015 - 08.2018
- Provided customer service support to clients, responding quickly and accurately to inquiries
- Developed and maintained positive relationships with clients through efficient problem solving techniques
- Processed client orders in a timely manner, ensuring accuracy and quality of service
- Tracked customer orders throughout the entire process from order placement to delivery
- Monitored incoming emails, phone calls, and other communication channels for client inquiries
- Generated detailed reports regarding customer orders, account balances, payment statuses
Education
J.D. - Law
Universidad Santa María
Caracas, Vzla10.2010
Skills
- In-store support
- Visual Merchandising
- Merchandise planning
- Customer Service
- Events logistics management
- Social Media Promotion
- Media Relations
- Time management skills
- Relationship Building
- Team Collaboration
- Adaptability
Timeline
Retail Merchandiser
Hallmark
02.2021 - 03.2023
Assistant Event Manager
Fam Productions
10.2018 - 07.2020
Client Service Executive
JF Global Traders
10.2015 - 08.2018
J.D. - Law
Universidad Santa María