Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Jessica Herrera

Seguin

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

12
12
years of professional experience

Work History

Guest Services Receptionist

Marriot Hotel
02.2023 - Current
  • Played an integral role in improving overall hotel ratings by consistently providing exceptional service and addressing guest needs promptly.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
  • Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds.
  • Ensured smooth operation of telephone systems, managing multiple lines while providing outstanding customer service over the phone.
  • Demonstrated flexibility in handling unexpected scheduling changes, maintaining a high level of professionalism and adaptability to ensure seamless guest services.

Bingo Worker

Seguin Elks Lodge
08.2016 - 12.2022
  • Maintained exceptional standards of customer service during high-volume, fast-paced operations.
  • Handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various gaming machines.
  • Monitored and analyzed payouts, hand-delivered cash prizes and submitted payout reports.
  • Supported guest play needs by providing change and exchanging larger bills.
  • Inspected equipment to maintain proper working conditions.
  • Described and explained games available to potential customers to attract new players.
  • Supplied customers with game equipment, instructed on game procedures and distributed prizes to customers winning games.

Bingo Worker

Fiesta Bingo
08.2013 - 08.2016
  • Handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various gaming machines.
  • Answered questions about gaming rules and policies.
  • Inspected equipment to maintain proper working conditions.
  • Engaged interest and sold products by providing customers with information needed to make product-related decisions.

Education

GED -

Seguin High School
Seguin, TX

Skills

  • Equipment cleaning and repair
  • Payout reporting
  • Cash Handling
  • Hospitality background
  • Customer service
  • Multitasking
  • Conflict resolution
  • Reliable and trustworthy
  • Communication

Education and Training

other

Timeline

Guest Services Receptionist

Marriot Hotel
02.2023 - Current

Bingo Worker

Seguin Elks Lodge
08.2016 - 12.2022

Bingo Worker

Fiesta Bingo
08.2013 - 08.2016

GED -

Seguin High School