Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
12
12
years of professional experience
Work History
Guest Services Receptionist
Marriot Hotel
02.2023 - Current
Played an integral role in improving overall hotel ratings by consistently providing exceptional service and addressing guest needs promptly.
Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds.
Ensured smooth operation of telephone systems, managing multiple lines while providing outstanding customer service over the phone.
Demonstrated flexibility in handling unexpected scheduling changes, maintaining a high level of professionalism and adaptability to ensure seamless guest services.
Bingo Worker
Seguin Elks Lodge
08.2016 - 12.2022
Maintained exceptional standards of customer service during high-volume, fast-paced operations.
Handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various gaming machines.
Monitored and analyzed payouts, hand-delivered cash prizes and submitted payout reports.
Supported guest play needs by providing change and exchanging larger bills.
Inspected equipment to maintain proper working conditions.
Described and explained games available to potential customers to attract new players.
Supplied customers with game equipment, instructed on game procedures and distributed prizes to customers winning games.
Bingo Worker
Fiesta Bingo
08.2013 - 08.2016
Handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various gaming machines.
Answered questions about gaming rules and policies.
Inspected equipment to maintain proper working conditions.
Engaged interest and sold products by providing customers with information needed to make product-related decisions.