JESSICA HERRERA
SpaceX
COMPTON,CA
8
years of professional experience
Experienced customer service professional with a strong background in property management, operations leadership, and administrative support. Skilled in fostering tenant relations, leading teams, and enhancing operational efficiency. Excels in fast-paced environments with a focus on organization and effective communication. Reliable and flexible, ready to meet changing needs and deliver results.
Work History
Customer Service Associate
1 Year 4 Months- Assisted customers in resolving issues through various channels including digital and voice communications. Advocated internally for customer needs and feedback at SpaceX.
- Resolved customer inquiries and technical challenges by applying in-depth knowledge of hardware, software, and network systems.
- Led efforts to identify and resolve product processes and training issues through integrated quantitative and qualitative strategies. Served as a customer representative, translating their needs into actionable business insights.
- Analyzed and improved troubleshooting workflows in collaboration with internal teams to effectively resolve root-cause problems.
- Resolved customer inquiries through efficient communication, enhancing overall satisfaction and loyalty.
ASSISTANT PROPERTY MANAGER
1 Year 5 Months- Managed daily operations for residential community, overseeing rent collection, work orders, lease renewals, and compliance tasks to maintain community standards.
- Acted as primary point of contact for residents, providing exceptional customer service and addressing resident concerns professionally to enhance resident satisfaction.
- Support leasing processes by conducting property tours, processing applications, and preparing lease documents.
- Coordinated with maintenance teams to ensure timely repairs and property upkeep, contributing to a safe and welcoming living environment.
- Maintain accurate records, reports, and documentation in compliance with company and housing authority guidelines.
OPERATIONS LEADER
3 Years 3 Months- Supervised day-to-day operations, enhancing inventory management, cash handling, shipment processing, and floor organization.
- Supervised day-to-day operations, including inventory management, cash handling, shipment processing, and floor organization.
- Managed opening and closing procedures, addressing escalated customer concerns and ensuring compliance with company policies.
- Collaborated with store and district leadership to improve workflow and team performance, contributing to consistent sales growth.
- Assisted in implementing visual merchandising plans, maintaining optimal stock levels to support sales.
RECEPTIONIST
4 Months- Acted as the first point of contact for clients during the busy tax season, handling a high volume of calls and in-person appointments.
- Scheduled client meetings and coordinated calendars for tax preparers while entering sensitive financial data accurately.
- Organized front office operations to maintain a professional and efficient environment, enhancing client experience.
- Upheld confidentiality and security of client information in compliance with IRS regulations, ensuring trust and integrity.
Education
Associate of Science
Skills
Customer Feedback Analysis
Client assistance
Bilingual communication
Operations leadership
Customer Management Software
Technical support
Yardi software expertise
Time management
Customer service
Team collaboration
Timeline
Customer Service Associate
SpaceX
06.2025 - CurrentRead More
ASSISTANT PROPERTY MANAGER
Thomas Safran & Associates
01.2024 - 06.2025Read More
OPERATIONS LEADER
Petco
08.2020 - 11.2023Read More
RECEPTIONIST
M.A.V. Service
01.2019 - 05.2019Read More
Long Beach City College
Associate of Science
Read More