Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
OfficeManager
Jessica Herrera

Jessica Herrera

Aledo,TX

Summary

A results-driven consulting professional with extensive knowledge in psychology, leadership, and customer service looking to leverage expertise to contribute effective strategies that positively impact organizational growth and development.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Coaching and Consulting

Self
01.2020 - Current
  • Manage 2-3 confidential clients at a time.
  • Analyze strengths and problematic areas to provide recommendations and solutions.
  • Outline and communicate personality factors and perceptual differences to establish frame of reference.
  • Evaluate individual performance goals and behavior.
  • Address roots of behaviors through coaching.
  • Develop effective improvement plans in alignment with goals and specifications.
  • Assist in establishing and increasing entrepreneurial and interpersonal passion.

Event Planning, Wedding, and Floral Consulting

Self
11.2020 - Current
  • Use extensive floral knowledge to consult with individuals seeking to create their own floral designs.
  • Provide estimates according to current market pricing.
  • Collaboratively coordinate creative visions, defining and delivering expectations.
  • Create, deliver, and install floral arrangements.
  • Coach clients through event planning process: assisting in prioritizing goals, finances, and deadlines.

Manager

The Flower Market On West 7th
11.2017 - 11.2020
  • Lead of escalation management.
  • Consulted with 5-50 potential clients daily and curated a client experience to drive satisfaction.
  • Conducted interview processes and onboarded employees.
  • Created and implemented employee training systems while simultaneously managing two phone lines and online presence.
  • Managed employee payroll and schedules.
  • Led and motivated employees to be productive and engaged in work.
  • Coached staff members individually based on strengths and areas for improvement.
  • Created and maintained 500 client relationships, some of which were business to business.
  • Resolved staff conflicts, actively listening to concerns to find appropriate middle ground.
  • Maximized performance by monitoring daily activities and holding collaborative staff meetings.
  • Conducted market research to purchase inventory.
  • Gained extensive floral knowledge.
  • Designed hundreds of floral arrangements according to time frames and client preference.
  • Drove company vehicle to different venues as needed.

Office Manager

Fidelity Studios
04.2015 - 01.2016
  • Assisted with merging companies and fulfilled existing contracts.
  • Acted as business to business liaison as well as point of contact for all existing contracts with K-12 schools.
  • Escalation management.
  • Conducted all office operations: payroll, scheduling, invoicing, ordering, as well as keyholder opening and closing photography studio.
  • Conducted client studio and print sales.
  • Assisted photographers and clients during studio sessions.
  • Scheduled and coordinated photography sessions.
  • Modeled as needed.
  • Greeted clients and executed customer experience according to company standards.

Education

Bachelor of Arts - Psychology

University of North Texas
Denton, TX
05.2020

Some College (No Degree) - Psychology And Economics

The University of Central Oklahoma
Edmond, OK

Skills

  • Expert in escalation and change management
  • Support operations planning
  • Can implement new systems and ideas practically and conceptually
  • Individual and group coaching
  • Recruitment
  • Client acquisition
  • Direct and indirect sales
  • Problem-Solving
  • Active Listening
  • Written and verbal communication
  • Data entry
  • Self-motivated learner
  • Prioritization
  • Delegation
  • Clerical Support
  • Organization and Time Management

Accomplishments

  • Received a Scholastic Gold Key for poetry
  • Auditioned into and attended The Governor's School for the Arts, Violin
  • Auditioned into and attended The Oklahoma Summer Arts Institute twice, Violin
  • Performed in the Grand Ole Opry and Nashville Symphony Hall
  • Contributed 80+ documented volunteer hours across Middle Tennessee


Certification

  • Certified Life Coach, LCTI 2020

Timeline

Event Planning, Wedding, and Floral Consulting

Self
11.2020 - Current

Coaching and Consulting

Self
01.2020 - Current

Manager

The Flower Market On West 7th
11.2017 - 11.2020

Office Manager

Fidelity Studios
04.2015 - 01.2016

Bachelor of Arts - Psychology

University of North Texas

Some College (No Degree) - Psychology And Economics

The University of Central Oklahoma
Jessica Herrera