A results-driven consulting professional with extensive knowledge in psychology, leadership, and customer service looking to leverage expertise to contribute effective strategies that positively impact organizational growth and development.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Coaching and Consulting
Self
01.2020 - Current
Manage 2-3 confidential clients at a time.
Analyze strengths and problematic areas to provide recommendations and solutions.
Outline and communicate personality factors and perceptual differences to establish frame of reference.
Evaluate individual performance goals and behavior.
Address roots of behaviors through coaching.
Develop effective improvement plans in alignment with goals and specifications.
Assist in establishing and increasing entrepreneurial and interpersonal passion.
Event Planning, Wedding, and Floral Consulting
Self
11.2020 - Current
Use extensive floral knowledge to consult with individuals seeking to create their own floral designs.
Provide estimates according to current market pricing.
Collaboratively coordinate creative visions, defining and delivering expectations.
Create, deliver, and install floral arrangements.
Coach clients through event planning process: assisting in prioritizing goals, finances, and deadlines.
Manager
The Flower Market On West 7th
11.2017 - 11.2020
Lead of escalation management.
Consulted with 5-50 potential clients daily and curated a client experience to drive satisfaction.
Conducted interview processes and onboarded employees.
Created and implemented employee training systems while simultaneously managing two phone lines and online presence.
Managed employee payroll and schedules.
Led and motivated employees to be productive and engaged in work.
Coached staff members individually based on strengths and areas for improvement.
Created and maintained 500 client relationships, some of which were business to business.
Resolved staff conflicts, actively listening to concerns to find appropriate middle ground.
Maximized performance by monitoring daily activities and holding collaborative staff meetings.
Conducted market research to purchase inventory.
Gained extensive floral knowledge.
Designed hundreds of floral arrangements according to time frames and client preference.
Drove company vehicle to different venues as needed.
Office Manager
Fidelity Studios
04.2015 - 01.2016
Assisted with merging companies and fulfilled existing contracts.
Acted as business to business liaison as well as point of contact for all existing contracts with K-12 schools.
Escalation management.
Conducted all office operations: payroll, scheduling, invoicing, ordering, as well as keyholder opening and closing photography studio.
Conducted client studio and print sales.
Assisted photographers and clients during studio sessions.
Scheduled and coordinated photography sessions.
Modeled as needed.
Greeted clients and executed customer experience according to company standards.
Education
Bachelor of Arts - Psychology
University of North Texas
Denton, TX
05.2020
Some College (No Degree) - Psychology And Economics
The University of Central Oklahoma
Edmond, OK
Skills
Expert in escalation and change management
Support operations planning
Can implement new systems and ideas practically and conceptually
Individual and group coaching
Recruitment
Client acquisition
Direct and indirect sales
Problem-Solving
Active Listening
Written and verbal communication
Data entry
Self-motivated learner
Prioritization
Delegation
Clerical Support
Organization and Time Management
Accomplishments
Received a Scholastic Gold Key for poetry
Auditioned into and attended The Governor's School for the Arts, Violin
Auditioned into and attended The Oklahoma Summer Arts Institute twice, Violin
Performed in the Grand Ole Opry and Nashville Symphony Hall
Contributed 80+ documented volunteer hours across Middle Tennessee
Certification
Certified Life Coach, LCTI 2020
Timeline
Event Planning, Wedding, and Floral Consulting
Self
11.2020 - Current
Coaching and Consulting
Self
01.2020 - Current
Manager
The Flower Market On West 7th
11.2017 - 11.2020
Office Manager
Fidelity Studios
04.2015 - 01.2016
Bachelor of Arts - Psychology
University of North Texas
Some College (No Degree) - Psychology And Economics