Jessica Herridge
San Antonio
Summary
I am a very hard worker and very ambitious, I have always enjoyed helping people out and doing what I can as an employee to do my best at my job and love giving customers the best experience possible. I have active listening and great phone etiquette.
Overview
10
10
years of professional experience
Work History
Fraud Specialist
Citibank
San Antonio
08.2024 - Current
- Analyzed transactions for potential fraudulent activity using advanced detection tools.
- Investigated customer reports of suspicious account behavior and resolved issues promptly.
- Collaborated with cross-functional teams to enhance fraud prevention strategies and processes.
CURRENTLY working for Chase buisness credit
CHASE CALL CENTER
San Antonio
11.2022 - 04.2024
- Dealing with payments and late fees, assisting the customer with the business credit card part of Chase
- Also handling disputes and fraud charges on the account.
Collections Agent
CONNS HOMEPLUS call center
05.2016 - 11.2019
- Contacting individuals with overdue debts, arranging payments, and providing excellent customer service.
WELLS FARGO CALL CENTER
- Working as a remediation rep 3, handling complaints, documenting claims, resolving overdraft fees, creating identity theft cases, and providing excellent customer service.
Education
Diploma -
TAFT HIGH SCHOOL
01.2009
Skills
- Communication and Demonstrate critical listening skills and attentiveness to understand customers' problems, even when they're not good at explaining themselves
- Active listening Show that you can understand and hear what others say, and that you know how to make clients and colleagues feel valued
- Patience Don't take it personally when customers take out their frustrations with a product or service on you, as this can negatively affect your ability to do your job effectively
- Problem solving Being able to solve problems is key to customer service If a customer contacts the business with an issue or complaint, the employee needs to be able to resolve the problem
- Adaptability React to clients' needs and change their available options to enhance their overall experience
Timeline
Fraud Specialist
Citibank
08.2024 - Current
CURRENTLY working for Chase buisness credit
CHASE CALL CENTER
11.2022 - 04.2024
Collections Agent
CONNS HOMEPLUS call center
05.2016 - 11.2019
WELLS FARGO CALL CENTER
Diploma -
TAFT HIGH SCHOOL