Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Hiberd

Borger,Texas

Summary

Dynamic professional with a proven track record at Shannon's Restaurant, excelling in customer service and conflict resolution. Recognized for meticulous attention to detail and adaptability in fast-paced environments. Skilled in processing payments accurately and maintaining compliance with safety regulations, ensuring a seamless experience for both customers and colleagues.

Overview

7
7
years of professional experience

Work History

Waitress

Shannon's Restaurant
Borger, TX
05.2024 - Current
  • Communicated daily specials to customers.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Processed payments accurately using cash registers or POS systems.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Organized take-out orders efficiently according to customer requests.
  • Bussed tables as needed during peak hours.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Answered questions about menu items, ingredients, and pricing.

CNA

Borger ISD
Borger, TX
01.2022 - 03.2025
  • Administered medications under supervision of a licensed nurse.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Documented patient care services by charting in designated areas.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Facilitated communication between patients, family members, and healthcare professionals.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

Secretary/Bookkeeper

A-1 Paint & Body
Borger, TX
03.2018 - 01.2022
  • Updated contact lists on a regular basis; created new contacts as needed.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Prepared expense reports in accordance with company policies and procedures.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Handled confidential documents with discretion.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Organized and maintained filing systems for important documents.
  • Reviewed billing statements for accuracy prior to submitting them for payment processing.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Assisted with accounts receivable and accounts payable functions.

Education

High School Diploma -

Borger High
Borger, TX
05-2016

Some College (No Degree) - Nursing

Frank Phillips College
Borger, TX

Skills

  • Attention to detail
  • Interpersonal skills
  • Adaptability
  • Communication skills
  • Conflict resolution
  • Safety compliance
  • Reliability and punctuality
  • Verbal and written communication

Timeline

Waitress

Shannon's Restaurant
05.2024 - Current

CNA

Borger ISD
01.2022 - 03.2025

Secretary/Bookkeeper

A-1 Paint & Body
03.2018 - 01.2022

High School Diploma -

Borger High

Some College (No Degree) - Nursing

Frank Phillips College

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