Jessica Hiberd
Borger,TX
Summary
Dynamic and dependable professional with a strong background in customer service at Bennigan's Restaurant. Proven ability to thrive under pressure while maintaining attention to detail and fostering teamwork. Skilled in multitasking and proficient in data management, consistently delivering exceptional results and enhancing client satisfaction.
Overview
7
7
years of professional experience
Work History
Work Study
Frank Phillips College
06.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Waitress
Bennigan's Restaurant
06.2025 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
CNA
Borger ISD
01.2022 - 03.2025
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Secretary/ Bookkeeper
A-1 Paint & Body
03.2018 - 01.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
Education
Associate of Science - Nursing
Frank Phillips College
Borger, TXSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Computer skills
- Organizational skills
- Calm under pressure
- Organization and time management
- Multitasking Abilities
Timeline
Work Study
Frank Phillips College
06.2025 - Current
Waitress
Bennigan's Restaurant
06.2025 - Current
CNA
Borger ISD
01.2022 - 03.2025
Secretary/ Bookkeeper
A-1 Paint & Body
03.2018 - 01.2022
Associate of Science - Nursing
Frank Phillips College
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