Jessica Hickerson
Summary
Dynamic General Director at Caritas Management Corporation with a proven track record in enhancing operational efficiency and tenant satisfaction. Skilled in team collaboration and vendor relationship management, I successfully implemented strategies that improved occupancy rates and fostered a positive community environment. Committed to employee development and compliance with housing regulations.
Experienced leader prepared to drive organizational success. Known for strategic vision, operational excellence, and effective team collaboration. Adept at navigating complex challenges and delivering impactful results. Strong communication, problem-solving, and decision-making skills. Trusted to adapt to changing needs and inspire high performance.
Overview
16
16
years of professional experience
Work History
General Director
Caritas Management Corporation
07.2015 - Current
- Led strategic planning initiatives to enhance organizational growth and operational efficiency.
- Led a diverse workforce by promoting inclusivity, providing opportunities for growth, and recognizing individual achievements.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversee daily operations of residential and commercial properties, ensuring tenant satisfaction and property upkeep.
- Develop and implement effective property management strategies to enhance occupancy rates and reduce turnover.
- Coordinate maintenance requests and vendor services, optimizing response times and service quality.
- Conduct regular property inspections, identifying areas for improvement and ensuring compliance with safety regulations.
- Manage tenant relations through effective communication, addressing concerns promptly to foster positive community interactions.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Communicated effectively with owners, residents, and on-site associates.
- Performed routine maintenance tasks, which included unclogging sinks and toilets, replacing door locks, and fixing heating and air conditioning issues.
- Supervised 10+ employees.
- Managed tenant inquiries and complaints, significantly improving resident satisfaction.
- Collected rent, deposits and payments from tenants.
Building Manager
Caritas Management Corporatiom
11.2009 - 07.2015
- Oversaw daily operations and maintenance of residential properties, ensuring tenant satisfaction.
- Coordinated repair schedules with contractors, optimizing response times for urgent requests.
- Implemented preventative maintenance programs, enhancing property longevity and reducing costs.
- Managed tenant relations, resolving disputes and fostering a positive community environment.
- Collected rent, deposits and payments from tenants.
- Coordinated move-ins and move-outs, streamlining the process and minimizing disruptions to other tenants.
- Trained and mentored junior staff on operational procedures and customer service best practices.
- Inspected grounds and facilities to identify necessary repairs.
Education
High School Diploma -
Hilltop
Skills
- Problem-solving
- Multitasking and organization
- Time management
- Team collaboration
- Staff management
- Employee development
- Vendor relationship management
- Yardi
- Tax Credit Specialist
- Fair Housing
Timeline
General Director
Caritas Management Corporation
07.2015 - Current
Building Manager
Caritas Management Corporatiom
11.2009 - 07.2015
High School Diploma -
Hilltop