Jessica Hickman
Huntsville,AL
Summary
Dynamic and detail-oriented professional with a proven track record at YMCA, excelling in customer service and computer skills. Fostered loyalty through exceptional guest service and innovative fitness class design, achieving high satisfaction rates. Expertise in creating inclusive environments and managing transactions accurately showcases a balance of hard and soft skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Guest Service Representative
YMCA
05.2024 - Current
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
Group Fitness Instructor
YMCA
05.2024 - Current
- Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
- Certified in Les Mills BodyPump
- Led weekly classes for up to 15 individuals with consistent participation and positive feedback.
- Developed creative and fun fitness classes to keep participants engaged and motivated.
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
Education
High School Diploma -
Good Hope High School
Cullman, AL05-2012
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
Certification
- Les Mills Instructor Certificate – Les Mills International.
- Advanced Group Exercise Instructor - FiTOUR
Timeline
Guest Service Representative
YMCA
05.2024 - Current
Group Fitness Instructor
YMCA
05.2024 - Current
High School Diploma -
Good Hope High School