Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Hickman

Halls,TN

Summary

Experienced banking professional with superior attention to detail and a highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

Overview

12
12
years of professional experience

Work History

Director of Human Resources

West TN Expediting, Inc.
07.2023 - Current
  • Managed the onboarding process, providing new hires with necessary tools for success from day one.
  • Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
  • Maintained "open door" policy to encourage employee communications and resolution of issues.
  • Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
  • Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
  • Oversaw benefits administration, ensuring compliance and cost-effectiveness of offerings.
  • Enhanced company culture by promoting diversity and inclusion initiatives.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.

Lead Financial Experience Specialist

First Citizens National Bank
03.2017 - 07.2023
  • Conducted routine outreach to support understanding of policies and procedures.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with setting up or closing accounts and signing up for new services.
  • Identified potential needs through observation, questioning and listening.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed strong relationships with clients, leading to increased trust and repeat business.
  • Aligned team objectives with organizational goals, resulting in an increased level of overall success and employee engagement.

Store Manager

Victra Wireless- Verizon Indirect Retailer
03.2013 - 03.2017
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Manchester, NH
04.2023

High School Diploma -

Halls High School
Halls, TN
05.2005

Skills

  • Customer Experience
  • Professional Relationships
  • Client Retention
  • Peer Training

Timeline

Director of Human Resources

West TN Expediting, Inc.
07.2023 - Current

Lead Financial Experience Specialist

First Citizens National Bank
03.2017 - 07.2023

Store Manager

Victra Wireless- Verizon Indirect Retailer
03.2013 - 03.2017

Bachelor of Science - Business Administration

Southern New Hampshire University

High School Diploma -

Halls High School

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