Jessica Hicks
Riviera Beach,FL
Summary
Seeking an office assistant role that would allow me to grow as a professional and to provide administrative and technical support for your team. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
8
8
years of professional experience
Work History
Receptionist
Jupiter Rehabilitation And Healthcare
03.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Collected Type payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Marketing Administrator assistant
Overseas Service Corp
06.2016 - Current
- Perform client research, Create reports on marketing performance, maintain schedules, complete vendor credit memos.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Attended industry events and trade shows to promote brand and build relationships with potential customers.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Streamlined document preparation, ensuring accuracy and compliance with industry standards.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
Assistant Manager
Sally Beauty
01.2022 - 02.2024
- Monitor and manage store operations to ensure efficiency and profitability, Train and develop staff to ensure they are up to date with product knowledge, Cashier, color consultant specialist, stock, and Monitor and manage staff performance and ensure compliance with company policies and procedures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
Cosmetology -
Lincoln college
West Palm Beach, FLSkills
- Extremely dedicated, organized, and team oriented
- Outstanding customer service, communication, and interpersonal skills
- Highly adept at assisting coworkers and customers utilizing best practices
- Very detail oriented, strong organizational skills with ability to carry out tasks with minimal supervision
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling appointments
- Greeting and Seating Clients
- Data inputting
- Office Administration
Additional Information
Energetic, team player, and great customer service skills.
Occupationallicensescertificatesandtraining
cosmetology, Florida, 10/01/08
References
References Available on Request
Activities
Worked on special projects and received numerous awards of achievements. Complimented by Supervisor constantly.
Timeline
Receptionist
Jupiter Rehabilitation And Healthcare
03.2024 - Current
Assistant Manager
Sally Beauty
01.2022 - 02.2024
Marketing Administrator assistant
Overseas Service Corp
06.2016 - Current
Cosmetology -
Lincoln college
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