Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

Jessica Hicks

Holiday,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Office Manager

Charlies wells irrigation
Oldsmar, fl
11.2024 - Current
  • Developed and implemented office policies and procedures.
  • Provided administrative support to management team including preparing reports and presentations.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • All billing putting checks through the bank, collecting any form of payments .
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.
  • Collected, arranged, and input information into database system.

Officer Manager

Economy Pool Supplies And Service
07.2020 - Current
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Addressed public questions, complaints and requests and provided necessary assistance.
  • Sending out invoices an collecting monthly payments.
  • Use excel to keep track of all sales that get done each month.
  • Setting up new accounts for customers and getting their services started.
  • Selling new equipment and upgrading services.

Administrative Assistant

Kernaghanmoore Speech Therapy
01.2018 - 06.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Running eligibilities through insurance companies, Making sure I have all the authorizations done the day before my clients come in.
  • Collecting co-pays and billing them out at the end of their session .

Health Data Coordinator

Conviva Care Solutions
03.2016 - 01.2018
  • Served as a point-of-contact for external partners and clients, addressing inquiries or concerns related to data-sharing agreements and protocols.
  • Maximized efficiency within teams by establishing clear procedures for task delegation and progress tracking related to data initiatives.
  • Ensured timely completion of projects by efficiently coordinating cross-functional teams involved in data management activities.
  • Facilitated communication between departments, ensuring alignment of data-related objectives and strategies.
  • Ability to work with multi-line phone service, I answer and make calls through out the day.
  • Requesting records from insurance companies, doctors offices, hospitals.
  • Scanning in reports, any records that I receive from another office or any that a patient brings in to put in their chart.

Assistant Manager

Dunkin' Donuts
02.2013 - 03.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

High School Diploma -

Gulf High School
New Port Richey, FL

Skills

  • Work Coordination
  • Report Writing
  • Strategic Planning
  • Innovation and Creativity
  • Attention to detail
  • Teamwork
  • Sales Experience
  • Problem Solving
  • Customer service
  • Problem solving
  • Effective communication
  • Time management
  • Billing
  • Staff hiring
  • Organizational skills
  • Staff training
  • Office management
  • Scheduling

Skills

  • Time Management
  • Leadership
  • Customer Service

Timeline

Office Manager

Charlies wells irrigation
11.2024 - Current

Officer Manager

Economy Pool Supplies And Service
07.2020 - Current

Administrative Assistant

Kernaghanmoore Speech Therapy
01.2018 - 06.2020

Health Data Coordinator

Conviva Care Solutions
03.2016 - 01.2018

Assistant Manager

Dunkin' Donuts
02.2013 - 03.2017

High School Diploma -

Gulf High School

Similar Profiles

CREATE PROFILE
Jessica Hicks