Jessica Hidalgo
Buffalo,NY
Summary
Hardworking and passionate job seeker with strong organizational and educational skills to secure entry-level Zookeeper position. Ready to help the team achieve company goals of providing the best care for an array of animals.
Overview
15
15
years of professional experience
Work History
Technical Customer Service
Ivoclar Vivadent
Amherst, NY
06.2021 - Current
- Assisting dental laboratories with ordering and using our products
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Animal Care Volunteer
D'Youville College
Buffalo, NY
08.2021 - 01.2022
- Kept animals clean and free of contaminants to promote optimal health.
- Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
- Followed specific food and water schedules for different animal species.
- Monitored animals for signs of disease, illness or injury and communicated concerns to professors.
- Supported animal wellbeing by caring for both physical and mental health needs.
Research Assistant
D'Youville College
Buffalo, NY
08.2021 - 11.2021
- Planned, modified and executed research techniques, procedures and tests.
- Helped team meet regulatory requirements by coordinating documentation and filings.
- Recorded data and maintained source documentation following good documentation practices.
- Assisted faculty members with research assignments on Cancer Drug Therapy projects.
Blood Component Technician
ConnectLife
Williamsville, NY
01.2021 - 04.2021
- Separation of whole blood into its components using standard operating procedures
- Inspected, verified and labeled component products.
- Verified quality to maintain strict standards for safety, potency and purity.
Education
Bachelor of Science - Biology
SUNY Empire State College
Sarasota Springs, NY12.2022
Associate of Science - Natural Science
Erie Community College
Buffalo, NY05.2022
Skills
- Laboratory Procedures
- Human/Animal Anatomy and Physiology
- Research
- Strong Work Ethic
- Customer Interaction
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Animal Interaction
- Animal Nutrition
- Daily Logs
- Habitat Cleaning
- Basic Animal Care
Accomplishments
NY Guard 2018-2021
Rank : PFC
- Distinguished Soldier Award - 2019
- Outstanding Service Medal - 2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Everyone you will ever meet knows something you don’t.
Bill Nye, the Science Guy
Timeline
Animal Care Volunteer
D'Youville College
08.2021 - 01.2022
Research Assistant
D'Youville College
08.2021 - 11.2021
Technical Customer Service
Ivoclar Vivadent
06.2021 - Current
Blood Component Technician
ConnectLife
01.2021 - 04.2021
Bachelor of Science - Biology
SUNY Empire State College
Associate of Science - Natural Science
Erie Community College
Similar Profiles
DELRIZ MARIE O. CASTILLODELRIZ MARIE O. CASTILLO
People & Culture Business Partner at Ivoclar Vivadent, Inc. / Ivoclar Vivadent Services & Support, Inc, Fastech ManufacturingPeople & Culture Business Partner at Ivoclar Vivadent, Inc. / Ivoclar Vivadent Services & Support, Inc, Fastech Manufacturing
Pravin PandeyPravin Pandey
Area Sales Manager at Ivoclar VivadentArea Sales Manager at Ivoclar Vivadent
Stefany ReyesStefany Reyes
Computer Operator at Ivoclar VivadentComputer Operator at Ivoclar Vivadent
Stefany ReyesStefany Reyes
Manufacturing & Packaging Technician Level 3 at Ivoclar VivadentManufacturing & Packaging Technician Level 3 at Ivoclar Vivadent
Monique JacksonMonique Jackson
Behavioral Health Technician at Community Services For Every1Behavioral Health Technician at Community Services For Every1