JESSICA HIGGINS
Hewitt
Summary
Dynamic and results-oriented Human Resources professional with over 6 years of comprehensive experience in talent acquisition, employee relations, benefits administration, and policy development. Proven ability to cultivate a positive workplace culture while ensuring compliance with labor laws and regulations. Expertise in implementing innovative HR strategies that drive organizational performance and enhance employee engagement. Committed to aligning HR initiatives with business objectives to foster a productive and motivated workforce.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources Director/Civil Service Director
City of Hewitt
10.2018 - Current
- Responsibilities include administering Human Resources and Civil Service policies and programs, including planning, organizing, developing, implementing, budgeting, coordinating, and directing.
- Manage FMLA process, ADA accommodations, and leave administration compliant with applicable laws.
- Directed each phase of the hiring process, encompassing employment verification, employee relations investigations, criminal background checks, and onboarding.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
Utility Billing Clerk
City of Hewitt
11.2015 - 10.2018
- Responsibilities include billing customers, conducting financial transactions, making bank deposits, and providing customer service by email and phone to citizens.
Education
Master of Science - Human Resources Management
Tarleton State University
Stephenville, Texas05.2021
Bachelor of Science - Criminal Justice
Tarleton State University
Stephenville, Texas12.2014
Skills
- Leadership Development
- Employee Relations
- Talent Management
- Records Management
- Recruitment Strategies
- Benefit Administration
- Policy Implementation
Accomplishments
Texas Municipal Human Resources Association-Award of Honor-HR Impact Award-2024
Certification
- SHRM-CP - SHRM Certified Professional
Timeline
Human Resources Director/Civil Service Director
City of Hewitt
10.2018 - Current
Utility Billing Clerk
City of Hewitt
11.2015 - 10.2018
Bachelor of Science - Criminal Justice
Tarleton State University
Master of Science - Human Resources Management
Tarleton State University
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