Hi, I’m
Jessica High
Fort Worth,TX
Summary
Detail-oriented agent offering skills in supporting users with technical knowledge and troubleshooting. With sharp Customer Support skills, I'm hoping to obtain a challenging position where the skills of customer care, and professionalism can be utilized.
Overview
12
years of professional experience
Work History
ADT Commercial
Technical Support Specialist
01.2022 - 10.2023
Job overview
- Provided guidance to technicians on installing alarm panels and integrating new hardware components.
- Programmed alarm panels for DMP, Bosch, Honeywell.
- Resolved 30+ technical support inquiries per day
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular, radio.
- Used ticketing systems to manage and process support actions and requests
- Researched product and issue resolution tactics to address customer concerns
Saginaw High School
Desktop Support Specialist
01.2021 - 01.2022
Job overview
- Responded to tickets submitted by teachers and directed them through basic troubleshooting tasks.
- Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks.
- Assisted with Promethean board repairs and updates.
- Troubleshoot Ricoh, xerox printers, etc...
- Configured hardware, devices and software to set up work stations for teachers.
- Managed and kept track of 10,000+ school property devices.
Sitle w/ Texas Instruments
Technical Support
12.2014 - 12.2020
Job overview
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assisted with Calculator functionality, math problems, hardware issues and troubleshooting
- Managing software licensing.
- Communicating with customers via chat and email support.
- Provided support for Texas Instruments at teaching conventions all over United States (Ex; NCTN, T3, Etc….).
- Training for new employees.
ONEprop Property Management
OPS Support
02.2014 - 11.2016
Job overview
- Answering inbound calls communicating with tenants regarding rent and service request recently submitted.
- Outbound calls
- Managed time efficiently in order to complete all tasks within deadlines
- Assigning 3rd party vendors for repairs.
- Training to become property manager.
- Took photos of properties for marketing.
- Troubleshoot property breakdowns and performed preventive maintenance
Pisa Group
Customer Service Representative
09.2011 - 11.2014
Job overview
- High volume call center taking inbound and making outbound calls. (70per day)
- Managed subscriptions and set up new accounts.
- Processing CC payments via phone.
- Customer retention department.
- Processed and organized incoming voice mails for distribution to appropriate departments
Education
Richland CollegeDallas, TX
Associate
05.2013
Berkner High SchoolRichardson, TX
Diploma
05.2011
Skills
- Technical Troubleshooting
- Equipment repair
- Call Center Inbound & Outbound
- Desktop Support
- Microsoft Excel
- Windows 10
- Staff Training
- Business Development & Marketing
- Credit Card Payment Processing
- Customer support 10 years
Timeline
Technical Support Specialist
ADT Commercial
01.2022 - 10.2023
Desktop Support Specialist
Saginaw High School
01.2021 - 01.2022
Technical Support
Sitle w/ Texas Instruments
12.2014 - 12.2020
OPS Support
ONEprop Property Management
02.2014 - 11.2016
Customer Service Representative
Pisa Group
09.2011 - 11.2014
Richland College
Associate
Berkner High School
Diploma
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