Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic
Jessica Hill

Jessica Hill

Alcolu,SC

Summary

Motivated and enthusiastic copywriter with proven success at modeling highest delivery standards to customers in any location, whether rural or urban. Tireless customer-focused professional with innate navigational sense to find obscure delivery addresses. Focuses on details and consistently delivers correct mail and packages to correct address on time.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Rural Mail Carrier

United States Post Office
08.2022 - Current
  • Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
  • Reduced late deliveries by maintaining an organized and efficient route schedule.
  • Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
  • Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
  • Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
  • Streamlined the sorting process for faster mail distribution and improved overall efficiency.
  • Collaborated with other team members to identify inefficiencies in current mail processes and implement improvements.
  • Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
  • Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
  • Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
  • Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
  • Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Organized mail ahead of delivery runs for correct routing.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Handled accurate cash payments for postage and incurred fees.
  • Sorted mail according to order of address appearance for easy access in field.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.

Rural Mail Carrier Associate

United States Post Office
09.2017 - 08.2022
  • Improved mail delivery efficiency by accurately sorting and organizing mail for designated routes.
  • Enhanced customer satisfaction by promptly delivering mail and packages to their corresponding destinations.
  • Ensured accurate deliveries by thoroughly verifying mailing addresses and cross-referencing with postal records.
  • Maintained a clean and safe working environment within the postal vehicle, promoting optimal organization and efficiency.
  • Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
  • Increased customer trust by maintaining confidentiality of all delivered mail items, safeguarding sensitive information.
  • Streamlined the delivery process by skillfully navigating complex rural terrains using GPS systems and maps.
  • Demonstrated punctuality and reliability with consistent on-time arrivals for daily pickups at distribution centers.
  • Managed time effectively to consistently meet deadlines for both mail pickup from distribution centers and final deliveries.
  • Provided exceptional customer service by addressing questions or concerns related to mail delivery in a timely manner.
  • Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
  • Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
  • Prevented potential errors in delivery by double-checking labels on packages against official postal records before commencing with the route.
  • Collaborated closely with other Rural Mail Carrier Associates, contributing to a supportive work environment focused on teamwork and communication.
  • Reduced instances of lost or misplaced mail through diligent attention to detail in sorting processes and organized storage methods within the vehicle.
  • Fostered positive relationships with customers on assigned routes, enhancing overall satisfaction levels toward postal services offered.
  • Assisted new hires in acclimating to job responsibilities, providing guidance and support to ensure seamless onboarding processes.
  • Adhered strictly to all safety regulations and protocols, minimizing risk of accidents or injuries during daily operations.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
  • Sorted mail according to order of address appearance for easy access in field.
  • Collected mail from post office boxes and distributed goods to correct addresses.
  • Organized mail ahead of delivery runs for correct routing.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Handled accurate cash payments for postage and incurred fees.
  • Identified postage discrepancies and escalated for resolution to limit customer delays.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Employed GPS and other navigational tools to find shortest routes to locations.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.
  • Utilized mail processing machines in weighing, stamping and processing mail items.
  • Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.

Rural Mail Carrier Associate

United States Post Office
09.2007 - 08.2016
  • Improved mail delivery efficiency by accurately sorting and organizing mail for designated routes.
  • Enhanced customer satisfaction by promptly delivering mail and packages to their corresponding destinations.
  • Ensured accurate deliveries by thoroughly verifying mailing addresses and cross-referencing with postal records.
  • Maintained a clean and safe working environment within the postal vehicle, promoting optimal organization and efficiency.
  • Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
  • Increased customer trust by maintaining confidentiality of all delivered mail items, safeguarding sensitive information.
  • Demonstrated punctuality and reliability with consistent on-time arrivals for daily pickups at distribution centers.
  • Managed time effectively to consistently meet deadlines for both mail pickup from distribution centers and final deliveries.
  • Provided exceptional customer service by addressing questions or concerns related to mail delivery in a timely manner.
  • Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
  • Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
  • Collaborated closely with other Rural Mail Carrier Associates, contributing to a supportive work environment focused on teamwork and communication.
  • Prevented potential errors in delivery by double-checking labels on packages against official postal records before commencing with the route.
  • Reduced instances of lost or misplaced mail through diligent attention to detail in sorting processes and organized storage methods within the vehicle.
  • Fostered positive relationships with customers on assigned routes, enhancing overall satisfaction levels toward postal services offered.
  • Adhered strictly to all safety regulations and protocols, minimizing risk of accidents or injuries during daily operations.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
  • Sorted mail according to order of address appearance for easy access in field.
  • Collected mail from post office boxes and distributed goods to correct addresses.
  • Organized mail ahead of delivery runs for correct routing.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Handled accurate cash payments for postage and incurred fees.
  • Identified postage discrepancies and escalated for resolution to limit customer delays.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Observed traffic and safety regulations for safe transport and delivery of mail.

Material Handler

Becton Dickinson BD Medical
08.2001 - 05.2007
  • Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
  • Reduced order processing time with streamlined material handling procedures.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Managed inventory levels with precision, performing regular audits and adjusting as necessary.
  • Contributed to company''s sustainability efforts, recycling materials whenever possible and minimizing environmental impact.
  • Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
  • Prevented product damage by carefully loading and unloading materials using appropriate equipment.
  • Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
  • Optimized storage space usage by devising efficient shelving layouts and organization strategies for materials.
  • Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
  • Minimized downtime during shift changes by conducting thorough handover briefings between incoming and outgoing teams.
  • Participated in continuous improvement initiatives aimed at enhancing overall warehouse performance.
  • Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Transported inventory items to appropriate locations.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Packed items into appropriate containers for shipment.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Monitored warehouse to identify missing items, spills and unusual activity, complying with safety procedures.
  • Received and unpacked shipments and new equipment as directed.
  • Developed and implemented storage solutions to maintain safety and protection and keep stock organized.
  • Maintained clean, orderly work environment free of hazards.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Helped train new employees in safe practices and warehouse procedures.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Operated equipment while observing standard safety procedures.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assembled pallets and crates for secure transportation of materials.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.

Journalist

The Sumter Item
04.1994 - 11.2006
  • Increased readership through engaging storytelling and attention-grabbing headlines.
  • Conducted thorough fact-checking of all written materials, maintaining the integrity of published content.
  • Improved article quality by conducting thorough research and fact-checking before submission.
  • Covered breaking news events quickly and accurately, ensuring timely publication of stories.
  • Collaborated with editors to refine articles for clarity, style, and overall impact.

Many Different Jobs in Tubes Department

Becton Dickinson BD Medical
06.1995 - 08.2001

Did many different jobs in department.

From the beginning of the process to the end of the process. If I didn't have job, I would ask if I could learn or help.

Very punctual

Education

Bachelor of Science - Information Technology

Columbia Southern University
Orange Beach, AL
09.2019

Skills

  • Postal Regulations
  • Mail Distribution
  • Safe Driving
  • Observation
  • Dependability
  • Multitasking
  • Organizational Skills

Accomplishments

Cubmaster Unit Award of Merit, 2018

Affiliations

  • Boy Scout Leader for 7 years

Certification

Cubmaster

Timeline

Rural Mail Carrier

United States Post Office
08.2022 - Current

Rural Mail Carrier Associate

United States Post Office
09.2017 - 08.2022

Rural Mail Carrier Associate

United States Post Office
09.2007 - 08.2016

Material Handler

Becton Dickinson BD Medical
08.2001 - 05.2007

Many Different Jobs in Tubes Department

Becton Dickinson BD Medical
06.1995 - 08.2001

Journalist

The Sumter Item
04.1994 - 11.2006

Bachelor of Science - Information Technology

Columbia Southern University
Jessica Hill