Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Hill

Deatsville

Summary

Dynamic Travel Consultant with BWJ, recognized for building strong client relationships through exceptional communication and personalized service. Leveraged travel industry expertise to organize memorable trips, enhancing customer satisfaction. Proven ability to maintain accurate records and uphold confidentiality, ensuring smooth operations and client trust. Strong research skills complemented by a commitment to service excellence.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

5
5
years of professional experience

Work History

Travel Consultant

BWJ
02.2021 - Current
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.

Process Server

Proof
01.2020 - Current
  • Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
  • Provided proof of service in form of affidavit.
  • Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases and other resources.
  • Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.

Customer Service Representative

Public Partnerships
04.2024 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Communicated effectively via telephone, email, and in person with prospective customers.
  • Updated, entered, and reviewed customer data.

Data Entry Clerk

Adecco
02.2022 - 01.2024
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Education

Autaugaville High School
Autaugaville, AL
05-2006

Skills

  • Strong communication skills
  • Hotel accommodations
  • Travel research
  • Travel industry expertise
  • Customer service
  • Data entry
  • Active listening

Languages

English
Full Professional

Timeline

Customer Service Representative

Public Partnerships
04.2024 - 05.2025

Data Entry Clerk

Adecco
02.2022 - 01.2024

Travel Consultant

BWJ
02.2021 - Current

Process Server

Proof
01.2020 - Current

Autaugaville High School

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