Jessica Hill
Wilton
Summary
Detail-oriented professional, offering over 15 years of customer service and leadership experience. Strong planner and problem solver who readily adapts to change and exceeds expectations. Identified as a dependable leader with personal accountability and a strong work ethic.
Overview
10
10
years of professional experience
Work History
Owner & Manager
Freelance/Rental Property Owner & Manager
Wilton
06.2016 - Current
- Own and manage a rental property, handling tenant relations, property maintenance, and financial oversight
- Maintain strong tenant satisfaction, reliability, and attention to detail
Fleet Administrative Assistant
Curtis Lumber
Ballston Spa
12.2023 - 06.2025
- Coordinated with external vendors and logistics teams to secure maintenance scheduling for over 300 vehicles across 23 locations
- Generated monthly fuel report, ensuring accuracy and timely submission to management
- Collaborated with the service manager to assign tasks and manage workload distribution among technicians
- Responded to phone inquiries and collected information from truck drivers facing equipment breakdowns on the road and at job sites
- Assisted technicians in resolving software-related problems
- Maintained accurate records of company vehicle mileage in system
- Reviewed and closed work orders to ensure accuracy and completion of maintenance tasks
Mate
Trader Joe's
Halfmoon
02.2022 - 10.2023
- Assisted store Captain in leading 90+ crew members by training, coaching, and giving clear direction centered around integrity and expressing empathy
- Interviewed qualified candidates and assisted with new hire onboarding including all tax forms and paperwork
- Coordinated training plans, and conducted performance reviews
- Utilized a daily sales tracker to help monitor sales goals
- Processed weekly payroll accurately and on time
- Accurately wrote and placed daily bakery orders based on inventory levels, sales trends, and production needs
- Received and unloaded daily truck shipments using an electric pallet lift
- Ensured a welcoming place for customers and crew
Patient Access Specialist
Saratoga Hospital
Saratoga Springs
03.2021 - 02.2022
- Efficiently entered and verified patient data to maintain accurate medical records and support smooth clinical workflows
- Processed insurance details, collected patient copays, and accurately posted payments in the billing system
- Triaged high volumes of incoming calls and directed them to the appropriate departments or personnel
- Scheduled medical office appointments accurately and efficiently
Store Manager
Benson's Pet Center
Saratoga Springs
11.2015 - 09.2020
- Led a team of 20+ team members by encouraging, training, giving clear direction, and providing constructive feedback
- Played a key role in training and developing the team using training guides and shadowing, ensuring they were confident in providing exceptional customer service and selling animals and supplies
- Maintained consistent communication with the leadership team through a daily email, outlining important matters, employee development updates, project progress, and giving shout-outs to team members for their contributions
- Monitored and maintained the health and environment of animals and fish, ensuring they received proper care and attention
- Managed the interview and hiring process, including handling all tax forms and necessary paperwork
- Coordinated team member schedules, training plans, and conducted performance reviews
- Proudly maintained a 94% team retention rate, reflecting effective leadership and a positive work environment
- Processed weekly payroll utilizing ADP's Workforce Now
- Responsible for identifying and resolving workplace conflicts, as well as addressing and resolving customer complaints
- Led the annual store-wide physical inventory counts, ensuring precise tracking and reconciliation of stock levels
- Reduced inventory shrinkage to -1.2% on a rolling 12-month basis
- Prepared promotional materials and designed product displays to enhance customer engagement
- Utilized a daily sales tracker to help monitor sales goals
- Worked collaboratively to ensure a positive, clean, and safe work environment for all team members
Education
Certified Reiki Master & Animal Reiki Practitioner -
01.2020
SUNY Adirondack
Skills
- Systematic approach
- Willingness to learn
- Attention to detail
- Adaptability
- Training and development
- Customer-centric mindset
- Analytical thinking
- Team leadership
- Microsoft Teams
- MS Office
- POS
- Dayforce
- ADP's Workforce Now
Timeline
Fleet Administrative Assistant
Curtis Lumber
12.2023 - 06.2025
Mate
Trader Joe's
02.2022 - 10.2023
Patient Access Specialist
Saratoga Hospital
03.2021 - 02.2022
Owner & Manager
Freelance/Rental Property Owner & Manager
06.2016 - Current
Store Manager
Benson's Pet Center
11.2015 - 09.2020
Certified Reiki Master & Animal Reiki Practitioner -
SUNY Adirondack
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