Jessica Hillard
Shoreacres,TX
Summary
Highly organized professional with dedication to promoting productivity. 15+ years experience in various office roles. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
Receiving Specialist
Control Solutions Inc
10.2021 - Current
- Handle/Receive all incoming components
- Track all incoming components to stay on schedule with production
- Match invoices to receivers
- Cut POs for Tech
- Back up to Purchasing for all components
- Managing delivery appointments scheduling system
- Track/Receive all incoming components for tolling
- Organizing and maintaining all COAs for components
- Communicating any delays to the production team
- Back up for Offsite Operations Manager
- Warehouse Organization
- Maintain vendor relationships
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Project Coordinator/Customer Service Rep
Control Solutions Inc
02.2012 - 10.2021
- Customer support for vendors, end users and internal departments
- Work with the regulatory team to track EPA registrations for Technical division
- Manage and update pricing for 5 divisions
- Provide tracking information on LTL shipments and ensure customers are notified on delays
- Answer end user questions about products- we have a high volume of calls and e-mails for product support and recommendations
- Provide sales reports and open order reports for internal and external sales team
- Process incoming purchase orders for 400+ customers
- Implement pricing programs when needed
- Process credits, rebills and return authorization forms
- Work with our 3rd party logistics company on all freight issues and proper contact information
Commercial Property Administrator
Mall of the Mainland
01.2008 - 07.2010
- Office Management
- Collected and maintained careful records of rental payments and payment dates.
- Issued appropriate insurance documentation and identification.
- Hiring of support staff
- Oversaw move-in/move-out procedures, ensuring minimal disruption to surrounding tenants and smooth transitions for new occupants.
- Facilitated clear communication between property owners and tenants, fostering positive working relationships.
- Enhanced tenant satisfaction by addressing concerns and resolving disputes promptly.
- Developed marketing strategies for attracting new tenants and retaining existing ones.
- Reviewed aged receivables, followed up on premium payment collection and assisted accounting department with account reconciliations.
- Responded to Common Area Maintenance (CAM) inquiries, tenant maintenance requests, and assign to property engineers
- Audit incoming credit card statements to verify purchases
- Supported owner with email correspondence, travel arrangements, and vehicle maintenance
- Special projects as assigned
Hostess/Waitress/Catering
Sudie’s Catfish and Seafood House
06.2004 - 02.2009
- Greet and assist customers
- Maintain excellent customer service
Education
Associate’s Degree -
San Jacinto College
Houston, TX01.2011
Skills
Microsoft Word/Excel/Power Point
Paperwork Processing
Customer Service
Great Plains
SalesForce
Sales Pad
Product Inspection
Multitasking
Time Management
Attention to Detail
Organizational Skills
Effective Communication
Timeline
Receiving Specialist
Control Solutions Inc
10.2021 - Current
Project Coordinator/Customer Service Rep
Control Solutions Inc
02.2012 - 10.2021
Commercial Property Administrator
Mall of the Mainland
01.2008 - 07.2010
Hostess/Waitress/Catering
Sudie’s Catfish and Seafood House
06.2004 - 02.2009
Associate’s Degree -
San Jacinto College
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