John Heller
Minneapolis,MN
Summary
Dynamic leader with a proven track record at CVS Pharmacy, specializing in technical training and staff development. Expert in fostering cross-functional teams and building strong relationships, significantly enhancing employee engagement and performance. Leveraged analytical thinking to exceed operational goals, mentoring staff to achieve excellence.
Overview
20
20
years of professional experience
Work History
Regional Training Manager
CVS Pharmacy
Plymouth, MN
10.2016 - Current
- Developed and implemented regional training programs to ensure consistency in teaching methods.
- Organized and conducted workshops, seminars, and presentations for staff members on a variety of topics.
- Conducted needs assessments to identify gaps in employee knowledge and skills.
- Provided individual guidance and support to new trainees during onboarding process.
- Collaborated with team leaders to develop customized training plans that met their specific needs.
- Ensured compliance with all applicable laws, regulations, and policies related to training activities.
- Monitored trends in the industry to stay up-to-date on best practices in employee development.
- Coordinated with other departments within the organization to promote cross-functional learning opportunities.
- Facilitated communication between trainers across multiple regions to share ideas and expertise.
- Advised management on strategies for improving employee engagement through targeted learning experiences.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Mentored team members to succeed and advance within department and company.
- Presented training information via role playing, simulations and team exercises.
- Led training classes and recorded instruction for later use.
Store Manager
CVS Pharmacy
Plymouth, MN
05.2004 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored employee performance and identified performance gaps for corrective action.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
Associate of Arts -
Century College
Saint Paul, MNSkills
- Technical training
- Coaching and Mentoring
- Staff Development
- Relationship Building
- Analytical Thinking
- Cross-Functional Team Development
Timeline
Regional Training Manager
CVS Pharmacy
10.2016 - Current
Store Manager
CVS Pharmacy
05.2004 - Current
Associate of Arts -
Century College