Jessica Hillyer
Sycamore,United States
Summary
Detail-oriented account manager with extensive experience in customer relationship management across various industries, including automotive, recruitment, and entertainment. Proven ability to build strong client connections and deliver tailored solutions that enhance customer satisfaction. Passionate about understanding client needs and providing exceptional support to drive business success.
Overview
4
4
years of professional experience
Work History
Account Manager
Nenni and Associates
Sycamore, IL
11.2022 - Current
- Cultivated client relationships to drive satisfaction and retention.
- Coordinated project timelines and deliverables among team members and clients.
- Generated detailed reports to monitor account performance and interactions.
- Advised clients by maintaining current knowledge of industry trends.
- Simultaneously managed multiple accounts while ensuring deadlines were met.
- Logged all customer interactions accurately in the CRM system.
Business Development Representative
Dekalb Sycamore Chevrolet GMC Cadillac
Sycamore, United States
01.2022 - 10.2022
- Developed relationships with customers to promote vehicle sales and services.
- Collaborated with sales team to strategize promotional events and campaigns.
- Managed customer inquiries and provided detailed product information effectively.
- Maintained detailed records of customer interactions and follow-ups in CRM system.
- Assisted in training new representatives on products and sales techniques.
- Responded quickly to inquiries from potential customers via phone or email.
- Conducted outreach activities, such as cold calling, emailing and attending networking events.
College Program
The Walt Disney Company
, United States
06.2021 - 01.2022
- Engaged guests at Disney Spring Zone 3 locations, enhancing overall experience during anniversary celebration.
- Facilitated merchandise sales and interactions at World of Disney to boost customer engagement.
- Resolved customer issues with knowledgeable and friendly service to promote satisfaction.
- Identified customer needs efficiently, ensuring prompt assistance with requests.
- Collaborated effectively with diverse coworkers to achieve team goals and address product-related challenges.
- Promoted special anniversary offerings to drive guest interest and participation.
- Assisted customers by answering inquiries and providing product information to enhance service quality.
Skills
- Customer relationship management
- Adaptability to change
- Effective communication
- Time management
- Call screening
- Appointment scheduling
Timeline
Account Manager
Nenni and Associates
11.2022 - Current
Business Development Representative
Dekalb Sycamore Chevrolet GMC Cadillac
01.2022 - 10.2022
College Program
The Walt Disney Company
06.2021 - 01.2022