JESSICA HINDS
Greenwood,SC
Summary
Detail-oriented and professional individual with a strong background in records management, and customer service. Seeking to utilize abilities to effectively contribute to company's success. Confident demeanor and passion for continuous learning and growth, eager to become an invaluable asset to any team.
Overview
8
8
years of professional experience
Work History
Claims Adjuster
Progressive
01.2022 - Current
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Verified insurance claims and determined fair amount for settlement.
Licensed Insurance Agent
Teleperformance
08.2021 - 01.2022
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans
- Maintained an accurate account of information from the client in the database
- Performed administrative tasks, such as maintaining records and handling policy renewals
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
Lead Server
Cracker Barrel
06.2017 - 05.2020
- Adhered to sanitation, safety, and control policies, and helped to identify any special dietary needs or requests
- Suggested additional items to customers to increase restaurant sales
- Worked with coworkers to complete tasks
- Checked on guests to verify satisfaction with each course
Student Intern/Maximo, Administrative Assistant
Sodexo
02.2017 - 04.2020
- Screened incoming telephone calls, routing to appropriate personnel
- Performed clerical duties, took memos, maintained files, and organized documents
- Assisted in preparing information and research materials; created and maintained PowerPoint presentations
- Managed system data by creating templates for workflows
- Trained and assisted customers and clients in the Maximo process
- Maintained daily and monthly reports
- Held weekly presentation meetings and ensured assigned deadlines were met
- Served as primary point of contact for facilitating operational and administrative inquiries
Education
Bachelor Of Science (BS) - Business Management
Claflin University
Orangeburg, SC05.2020
High School Diploma -
Anderson Christian School
Anderson, Carolina06.2016
Skills
- Organization of mass spreadsheets
- Customer Service
- Administration
- Management
- Insurance Industry Knowledge
- Upselling Products and Services
- Professional Relationships
- Team Training
- Policy Renewals
- Customer Billing
- Billing Inquiries
- Quality Assurance Requirements
- Computers and Technology
- Teamwork and Collaboration
Timeline
Claims Adjuster
Progressive
01.2022 - Current
Licensed Insurance Agent
Teleperformance
08.2021 - 01.2022
Lead Server
Cracker Barrel
06.2017 - 05.2020
Student Intern/Maximo, Administrative Assistant
Sodexo
02.2017 - 04.2020
High School Diploma -
Anderson Christian School
Bachelor Of Science (BS) - Business Management
Claflin University