Jessica North
Groesbeck
Summary
Dynamic Regional Operations Manager with a proven track record at Candlewood Suites, excelling in operational efficiency and staff management. Enhanced guest satisfaction through strategic initiatives and effective training programs. Skilled in safety protocols and inventory management, driving revenue growth while fostering a motivated team culture.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Regional Operations Manager
Candlewood Suites, an IHG Hotel
10.2024 - Current
- Assisted in coordinating daily operations to optimize workflow efficiency.
- Supported management in implementing operational policies and procedures.
- Collaborated with general manager and owner to ensure compliance with safety standards.
- Monitored inventory levels and assisted in supply chain management tasks.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Trained and guided team members to maintain high productivity and performance metrics.
Hotel General Manager
Candlewood Suites an IHG Hotel
08.2021 - 07.2024
- Directed daily hotel operations to enhance guest satisfaction and ensure compliance with brand standards.
- Implemented cost control measures to improve profitability while maintaining high service quality.
- Oversaw staff recruitment, training, and performance evaluations to build a skilled and motivated team.
- Analyzed financial reports to identify trends, optimize budgets, and drive revenue growth initiatives.
- Led regular staff meetings focused on performance metrics, guest feedback, and continuous improvement strategies.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
Hotel General Manager and Sales Manager
Holiday Inn Express an IHG Hotel
02.2018 - 05.2020
- Directed daily operations ensuring exceptional guest experiences and service quality.
- Implemented strategic marketing initiatives to enhance brand visibility and attract diverse clientele.
- Oversaw financial management, including budgeting, forecasting, and cost control measures.
- Trained and mentored staff to foster a culture of excellence and continuous improvement.
- Collaborated with owner on targeted campaigns to increase bookings from corporate clients or group travelers during low-occupancy periods.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Hotel General Manager
Candlewood Suites an IHG Hotel
11.2014 - 02.2018
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
- Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
- Launched successful loyalty programs to retain valuable customers and boost repeat business visits.
- Directed daily hotel operations to enhance guest satisfaction and ensure compliance with brand standards.
- Analyzed financial reports to identify trends, optimize budgets, and drive revenue growth initiatives.
Administrative Assistant
Cal-Maine Foods
06.2010 - 10.2014
- Managed complex scheduling for executives, ensuring efficient use of time and resources.
- Streamlined office procedures, enhancing workflow and reducing administrative bottlenecks.
- Coordinated communication between departments, fostering collaboration and timely information sharing.
- Developed training materials for new hires, improving onboarding processes and employee retention.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Safety meeting once a month.
- SQF
Education
High School Diploma -
Pittsburg Hight School
Pittsburg, TXSkills
- Operational efficiency
- Excellent interpersonal skills
- Staffing oversight
- Warehouse management
- Safety protocol
- Staff management
Timeline
Regional Operations Manager
Candlewood Suites, an IHG Hotel
10.2024 - Current
Hotel General Manager
Candlewood Suites an IHG Hotel
08.2021 - 07.2024
Hotel General Manager and Sales Manager
Holiday Inn Express an IHG Hotel
02.2018 - 05.2020
Hotel General Manager
Candlewood Suites an IHG Hotel
11.2014 - 02.2018
Administrative Assistant
Cal-Maine Foods
06.2010 - 10.2014
High School Diploma -
Pittsburg Hight School
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