Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Jessie Hirsch

Jessie Hirsch

Las Vegas,NV

Summary

Accomplished Kitchen Manager with a proven track record at Buffalo Wild Wings, enhancing kitchen operations and elevating customer service through effective leadership and staff development. Skilled in inventory management and food safety compliance, I excel in high-volume dining environments, demonstrating problem-solving abilities and being able to maintain a level head.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Kitchen Manager

Buffalo Wild Wings
Las Vegas, NV
09.2019 - Current
  • Developed and implemented kitchen policies, procedures and quality standards.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Performed weekly inventories of food items stored in refrigerators, dry storage and freezers.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Monitored sanitation practices to ensure that all employees adhere to health department regulations.
  • Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
  • Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
  • Analyzed financial data including sales reports, budgeting information and cost analysis reports to make operational decisions.
  • Worked with GM and AGM on P&L to ensure we are bringing money to the bottom line

Head Bartender

Buffalo Wild Wings
Belgrade, MT
07.2014 - 07.2019
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
  • Effectively multitasked within fast-paced environment.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Barista

Big Shooters
Belgrade, MT
06.2012 - 07.2014
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Received and accurately processed customer payments.

Education

Associate of Arts - Culinary Arts

College of Southern Nevada
Las Vegas, NV
05-2024

High School Diploma -

Belgrade High School
Belgrade, MT
06-2014

Business

Montana State University
Bozeman, MT

Skills

  • Employee monitoring
  • Scheduling
  • Purchasing
  • Menu development
  • Kitchen staff coordination
  • Recruitment
  • Managing wages
  • Inventory
  • Cash handling
  • Portion control
  • Customer service
  • Problem-solving
  • High volume dining
  • Workflow planning
  • Order accuracy
  • Equipment maintenance
  • Policy and procedure enforcement
  • Staff supervision
  • Cost controls
  • Food safety compliance
  • Food preparation management
  • Leadership development
  • Labor cost management
  • Food preparation
  • BOH operations
  • Attention to detail
  • ServSafe certification
  • Nutritional knowledge
  • Health inspections

Certification

  • Diploma

References

References available upon request.

Timeline

Kitchen Manager

Buffalo Wild Wings
09.2019 - Current

Head Bartender

Buffalo Wild Wings
07.2014 - 07.2019

Barista

Big Shooters
06.2012 - 07.2014

Associate of Arts - Culinary Arts

College of Southern Nevada

High School Diploma -

Belgrade High School

Business

Montana State University

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Jessie Hirsch