Jessica Hisle
Research & Development
Evansville,IN
Summary
Meticulous and well-trained laboratory team member bringing top-notch expertise in analyzing materials and contributing to successful product development. Solid background boosting quality of production with systematic review and on-going support. Demonstrated knowledge of experimental and practical application strategies. Ambitious Chemistry Lab Assistant offering experience in maintaining smooth operations for a lab by monitoring inventory, managing safety, handling equipment maintenance, cleaning equipment and recordkeeping. Diligent in preparing lab equipment and making solutions to specifications.
Accomplished in accuracy and maintaining meticulous records. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated student currently working towards a Masters degree in Business with a concentration in sustainability and environmental compliance. Adept at prepping resources, equipment and materials for research.
Overview
15
15
years of professional experience
33
33
Certifications
Work History
Research & Development Process Technician
Reckitt Benckiser Inc.
03.2023 - Current
- Performed statistical, qualitative, and quantitative analysis.
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Reviewed documents and data to identify trends and patterns.
- Maintained up-to-date records of research activities and results for future reference.
- Collected research data through experimentation, surveys and leading focus groups.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Collaborated with other researchers to develop successful research strategies.
- Attended seminars and symposiums to improve overall knowledge and understanding.
- Utilized advanced analytical software to analyze data sets.
- Recorded experimental findings in laboratory notebook to analyze and interpret experimental findings.
- Developed research protocols and procedures to produce accurate results.
- Maintained and calibrated various types of lab equipment.
- Conducted tests on equipment and instruments for quality.
- Recorded and analyzed data to produce reports of results.
- Participated in lab meetings and project presentations.
- Analyzed results using analytical software and created reports.
- Assisted scientists by collecting and organizing laboratory data.
- Collaborated with researchers and scientists to design and execute experiments.
- Participated in research projects by designing and executing experiments.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Troubleshot and resolved equipment and process issues.
- Cooperated with other technicians to develop and test new protocols.
- Interpreted laboratory results to provide technical advice to scientists.
- Monitored and documented safety standards to verify compliance.
- Developed new protocols and improved existing laboratory processes.
- Kept abreast of current industry, scientific and regulatory developments and issues.
Quality Assurance Analyst
DSM
06.2022 - 08.2022
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Created and achieved product quality objectives and met product specifications.
- Fixed identified issues to increase productivity and boost workflows.
- Monitored process checks for proper completion and correct frequency.
- Reported problems and concerns to management.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Performed visual assessment of products to evaluate conformance with quality standards.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Recorded and organized test data for report generation and analysis.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Identified and resolved variances to bring products in line with requirements.
- Performed routine maintenance and calibration on testing equipment.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
- Conducted data review and followed standard practices to find solutions.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
Chemistry Laboratory Assistant
SABIC Innovative Plastics, GE Plastics
11.2021 - 06.2022
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Created and updated record of all supplies and equipment to monitor inventory.
- Prepared lab for up to 30 experiments per hour using chemistry knowledge and instructional information.
- Organized instructional materials, facilities and solutions for experiments.
- Efficiently organized and maintained equipment to keep laboratory productive and safe.
- Restocked laboratory work stations and sterilized surfaces to maintain readiness for any project requirement.
- Mixed appropriate chemicals to make titrant solutions.
- Operated industrial mixers to compound and blend chemicals.
- Tracked experimental results, coordinated data reviews and produced detailed reports for brine membrane recovery engineers.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Applied chemistry knowledge and titration expertise to enhance brine recovery applications.
E-Commerce Personal Shopper
Instacart
09.2019 - 05.2020
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
- Completed required paperwork, logs and other documentation according to internal policies to accurately track sales and delivery metrics.
- Aided new customers during e-commerce service registration processes to enable return patronage.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked productively with customers to meet order requirements and service expectations.
- Consulted with customers on food selections and custom order requests.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Plant Vendor
Plant Essentials
05.2019 - 06.2019
- Answered questions and assisted customers with item selection and location.
- Set up displays and signage to attract customers and boost sales.
- Reconciled inventory and customer orders regularly to monitor product availability.
- Processed transactions by calculating purchase totals and collecting payments.
- Stayed current on product specs and prices and accurately updated display product literature.
- Communicated with store employees to maintain conditions and appearance of retail area.
- Loaded and unloaded boxes and pallets of merchandise weighing as much as 50 pounds.
- Displayed products at industry events to drive brand awareness and increase sales.
Customer Service
Street Tuxedo
05.2008 - 05.2009
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Resolved concerns with products or services to help with retention and drive sales.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Cashier
Walmart
08.2008 - 08.2009
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Education
MBA - Sustainability And Environmental Compliance
Southern New Hampshire University
Hooksett, NH05.2024
Bachelor of Science -
Eastern Kentucky University
Richmond, KY05.2020
Associate of Science -
Volunteer State Community College
Gallatin, TN05.2009
Skills
- Laboratory Skills:
- Laboratory Techniques
- Laboratory Data Collection
- Performing Experiments
- Preparing Solutions
- Laboratory Instrumentation
- Inventory Restocking
- Daily Logs
- Experimental Protocols
- Lab Equipment Maintenance
- Lab Equipment Calibration
- Hazardous Chemicals
- Safe Chemical Handling
- Hazardous Waste Disposal
- Specimen Preparation
- Specimen Examination
- Instrument Calibration
- pH Meters
- Mass Spectrometry
- Material Data Safety Sheets (MSDS)
- Documentation & Data:
- Data Collection
- Data Modeling
- Documentation and Recordkeeping
- Report Generation
- Data Protection
- GMP & Compliance:
- Quality Assurance Requirements
- Quality Assessments
- Engineering Support
- Product Knowledge
- Clerical Support
- Clinical Studies
- Equipment Safety
- Clinical Trials and Research
- Establishing Procedures
- Troubleshooting Techniques
- Protocol Adherence
- Clinical Observations
- Research Design
- Regulatory Requirements
- Advanced Troubleshooting
- Procedure Formulation
Accomplishments
- Cell and Molecular Biology
- Clinical Microbiology
- Medical Microbiology
- Introductory Chemistry lab
- General Chemistry II
- General Chemistry II Lab
- Chemistry for Health Science
- Genetics
- Zoology
- Human Anatomy
- Human Physiology
- Intro to Forensic Science
- Intro to Human Communication
- Introduction to Statistical Reasoning
- Introductory Astronomy
- College Algebra
- Algebra II
- Mathematics with Applications
- Psychology
- Abnormal Psychology
- Addictions
- Anthropology of Human Society
- Appalachian Issues in Multiculturalism
- Beginning Philosophy
- Botany
- Biology of Aging
- Biology of Sex
- Building Business Leaders
- Conservation of Wildlife Resources
- Conversational Spanish I
- Conversational Spanish II
- Ecology
- Ecology and Evolution
- English Composition II
- Essentials of Nutrition
- Evolutionary Theory and Application
- Freshwater Invertebrates
- Music
- Professional Skills Development
- Social Problems
- Sport in American Society
- The Renaissance
Certification
- AC and DC Motors.
- 34 Things to Know about Carbon and Climate.
- Food Safety HACCP for Retail Food Establishments (16 Credit Hours).
- Practical Engineering.
- The Three Pillars of Effective Communication.
- Water Clarification.
- Water Disinfection.
- Aseptic Techniques Training.
- Closing the Green Skills Gap to Power a Greener Economy and Drive Sustainability.
- Electronics Foundations: Fundamentals.
- Fundamentals of Sustainable Supply Chains.
- Lean Six Sigma for a Sustainable Future.
- Root Cause Analysis: Getting to the Root of Business Problems.
- Understanding Different Caking Behaviors and the Influence of Humidity Cycling.
- Balanced Scorecard and Key Performance Indicators.
- Implementing Supply Chain Management.
- Leadership Tips, Tactics, and Advice.
- Legal Aspects of Public Health Food Safety.
- Six Sigma: Green Belt.
- Stability and Beyond Use Dates.
- Sustainability Strategies.
- AccuPyc II 1340.
- AcuuPyc II 1345 Software Training.
- Food Allergy Training.
- Food Handler Training.
- Introduction to Quantum Computing.
- Nature Based Solutions for Disaster and Climate Resilience.
- Master Herpetology.
- Bio-based Products for a Sustainable Bio-economy.
- Completing the NPMA-33 WDI Inspection Report.
- Using Pyrethroids Responsibly for Better Pest Management.
- Zika Virus and Integrated Vector Management.
- Physisorption 101.
Affiliations
- Toastmasters.
- Citizens Climate Lobby.
- American Association for the Advancement of Science.
- Indiana Wildlife Federation.
- Kentucky Wildlife Center.
- Institute of Thermal Processing Specialists.
Timeline
Research & Development Process Technician
Reckitt Benckiser Inc.
03.2023 - Current
Quality Assurance Analyst
DSM
06.2022 - 08.2022
Chemistry Laboratory Assistant
SABIC Innovative Plastics, GE Plastics
11.2021 - 06.2022
E-Commerce Personal Shopper
Instacart
09.2019 - 05.2020
Plant Vendor
Plant Essentials
05.2019 - 06.2019
Cashier
Walmart
08.2008 - 08.2009
Customer Service
Street Tuxedo
05.2008 - 05.2009
MBA - Sustainability And Environmental Compliance
Southern New Hampshire University
Bachelor of Science -
Eastern Kentucky University
Associate of Science -
Volunteer State Community College