Jessica Hissong
Convoy,OH
Summary
Hardworking professional applies official coding conventions and rules established by American Medical Association and Centers for Medicare and Medicaid Services. Confident Medical Coder adheres to data confidentiality and privacy rules in all workflows and promotes dynamic interpersonal skills.
Overview
12
12
years of professional experience
Work History
Coding Specialist
Parkview Health
03.2015 - Current
- Improved coding efficiency by implementing new software tools and streamlining processes.
- Reduced error rates in medical billing by maintaining thorough knowledge of insurance regulations and guidelines.
- Ensured accuracy in coding through regular audits, identifying discrepancies and areas for improvement.
- Collaborated with healthcare providers to clarify documentation, enhancing the accuracy of medical records.
Patient Access Representative
Parkview Health
10.2011 - 03.2015
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Education
Master of Science - Health Informatics And Information Management
Dakota State University
Madison, SD12.2019
Bachelor of Arts - Health Informatics And Information Management
Dakota State University
Madison08.2017
Associate of Science - Health Information Technology
Northwest Iowa Community College
Sheldon, IA05.2014
Skills
- Patient confidentiality
- Medical terminology knowledge
- Expert ICD-10-CM coding
- Continuing education
- RHIT
Timeline
Coding Specialist
Parkview Health
03.2015 - Current
Patient Access Representative
Parkview Health
10.2011 - 03.2015
Master of Science - Health Informatics And Information Management
Dakota State University
Bachelor of Arts - Health Informatics And Information Management
Dakota State University
Associate of Science - Health Information Technology
Northwest Iowa Community College