Jessica Ho
Flagstaff,AZ
Summary
Hardworking Bartender with three years of proven expertise in crafting cocktails and delivering exceptional customer service in high-volume establishments. Skilled in thriving within fast-paced environments with high volumes of patrons, consistently delivering quality service while surpassing guest expectations. Detail-oriented team player with strong organizational skills, a passion for creating memorable experiences, and a track record of building rapport with diverse clientele. Able to handle multiple priorities and responsibilities with an upbeat attitude and an friendly demeanor.
Overview
3
3
years of professional experience
Work History
Day-time Bartender and Server
Collins Irish Pub And Grill
11.2021 - Current
- I independently oversee the entire building, multitasking between serving, bartending, and attending to related tasks, all while ensuring exceptional customer service.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Perform all necessary side work duties, including dishwashing, bussing tables, and restocking inventory.
- Responsible for all aspects of food and beverage experience including menu/drink knowledge, developing and retaining a loyal customer base, and providing efficient and professional service.
Lead Bartender
Martino's Restaurant And Lounge
03.2021 - 10.2021
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar at special events, leading team in providing coordinated service for weddings, private parties and social gatherings.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
B.S., Business Administration - Marketing
Northern Arizona University
Flagstaff, AZ05.2023
Skills
- Exceptional multitasking abilities, adept at handling all aspects of bar operations, including food service, dishwashing, bussing, hosting, and customer management
- Extensive knowledge of spirits, wine, and beer, enabling personalized recommendations to customers
- Highly organized with a keen attention to detail, ensuring accuracy in transactions and adherence to safety and sanitation standards
- Strong leadership abilities through hands-on experience as a lead bartender and shift lead, overseeing teams and ensuring an efficient work environment
- Interpersonal communication skills fostering positive relationships with patrons and colleagues through excellent communication skills, contributing to a welcoming and enjoyable atmosphere
- Proficient in crafting a wide range of cocktails and beverages, with a strong emphasis on quality and presentation
Timeline
Day-time Bartender and Server
Collins Irish Pub And Grill
11.2021 - Current
Lead Bartender
Martino's Restaurant And Lounge
03.2021 - 10.2021
B.S., Business Administration - Marketing
Northern Arizona University
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