Summary
Overview
Work History
Education
Skills
Timeline
background-images

Jessica Hodges

Johnson City

Summary

Experienced with patient scheduling, record-keeping, and administrative tasks. Utilizes strong organizational skills to maintain accurate patient records and streamline operations. Knowledge of effective patient communication and coordination to ensure positive experience.

Overview

9
9
years of professional experience

Work History

Precert/Outpatient Clerk

SOFHA
12.2020 - 04.2025
  • Assisted in coordinating specialty clinics, facilitating access to specialized care for patients with complex medical conditions.
  • Kept current with industry best practices by attending relevant training sessions and workshops, implementing new knowledge into daily work processes.
  • Provided exceptional customer service by addressing inquiries from patients and their families regarding appointments, billing, and insurance matters.

CSR

Frontier Health
03.2016 - 12.2020
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered constant flow of customer calls with minimal wait times.

Education

High School Diploma -

David Crockett High School
Jonesborough, TN
05-2009

Skills

  • HIPAA compliance
  • Follow-up coordination
  • Patient scheduling
  • Insurance verification
  • Patient registration

Timeline

Precert/Outpatient Clerk

SOFHA
12.2020 - 04.2025

CSR

Frontier Health
03.2016 - 12.2020

High School Diploma -

David Crockett High School

Similar Profiles

CREATE PROFILE
Jessica Hodges