Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Jessica Hoefer

Aransas Pass,TX

Summary

Dynamic and detail-oriented professional with extensive experience in customer service at Bella La Brew. Proven ability to enhance customer satisfaction through active listening and effective communication. Skilled in cash handling and multitasking, consistently improving workflow efficiency and fostering a collaborative team environment. Committed to maintaining high standards of cleanliness and service excellence.

Overview

9
9
years of professional experience

Work History

Barista

Bella La Brew
01.2024 - Current
  • Prepared and served high-quality coffee beverages in fast-paced environment.
  • Operated espresso machine and maintained cleanliness of work area daily.
  • Assisted customers with menu selections and provided exceptional service.
  • Collaborated with team members to ensure efficient workflow during peak hours.
  • Managed cash register operations, accurately handling transactions and balancing drawers.

Cashier

Ace Hardware
05.2023 - 01.2024
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Maintained cleanliness and organization of checkout area to promote safety and efficiency.
  • Handled cash management duties, including cash drawer reconciliation at shift end.
  • Resolved customer complaints swiftly, fostering a positive store environment.

Server

Billy Ellis Restaurant
03.2022 - 04.2023
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed accurate order processing and timely delivery to tables.
  • Collaborated with kitchen staff to ensure seamless meal preparation and presentation.
  • Trained new servers on restaurant policies and customer interaction techniques.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Shift Leader

Dairy Queen
07.2016 - 05.2021
  • Supervised daily operations, ensuring adherence to company policies and procedures.
  • Trained and mentored new team members on safety protocols and operational standards.
  • Improved workflow efficiency by identifying process bottlenecks and implementing solutions.
  • Conducted performance evaluations, providing constructive feedback to enhance team productivity.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Education

K-12
Rockport TX

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Active listener
  • Cash handling
  • Multitasking and organization
  • Customer service
  • Cleanliness

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Barista

Bella La Brew
01.2024 - Current

Cashier

Ace Hardware
05.2023 - 01.2024

Server

Billy Ellis Restaurant
03.2022 - 04.2023

Shift Leader

Dairy Queen
07.2016 - 05.2021

K-12

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