Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Hoff

Lebanon,MO

Summary

Dynamic and detail-oriented Shipping Clerk at Copeland, recognized for enhancing shipping accuracy through a robust quality control system. Proven expertise in freight knowledge and effective communication led to a significant reduction in errors. A certified forklift driver, I excel in fostering teamwork and ensuring compliance with safety protocols.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Shipping Clerk

Copeland
04.2025 - Current
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
  • Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Established strong relationships with carriers, enabling prompt resolution of any logistical challenges that arose during transit.
  • Enhanced overall productivity by maintaining a well-organized and efficient work area.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Sorted and delivered materials to different work areas and staff.

Material Handler

Copeland
03.2014 - 04.2025
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Prevented product damage by carefully loading and unloading materials using appropriate equipment.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
  • Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
  • Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
  • Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
  • Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
  • Monitored warehouse to identify missing items, spills, and unusual activity.
  • Received and unpacked shipments and new equipment as directed.
  • Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
  • Assisted in development of just-in-time inventory system, reducing overstock and associated costs.
  • Enhanced security measures, conducting regular checks to prevent loss or damage to inventory.
  • Trained new employees on best practices for material handling, fostering skilled and knowledgeable team.
  • Optimized storage solutions, creating more efficient use of warehouse space.
  • Enhanced teamwork and morale with regular, hands-on training sessions for new hires.
  • Provided excellent customer service, resolving issues swiftly and maintaining positive relationships.
  • Streamlined warehouse operations by organizing inventory efficiently, leading to quicker retrieval times.
  • Increased customer satisfaction by accurately and promptly processing orders.
  • Led team in high-demand periods, ensuring all orders were processed on time without compromising quality.
  • Ensured compliance with safety regulations, leading to reduction in workplace accidents.
  • Coordinated with logistics teams to ensure timely shipment of products, reducing delivery delays.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Operated equipment while observing standard safety procedures.
  • Helped train new employees in safe practices and warehouse procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Assembled pallets and crates for secure transportation of materials.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Managed warehouse operations and verified proper shipment procedures.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.

Assembly Line Worker

Copeland
09.2005 - 03.2014
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
  • Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Established strong relationships with carriers, enabling prompt resolution of any logistical challenges that arose during transit.
  • Enhanced overall productivity by maintaining a well-organized and efficient work area.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Sorted and delivered materials to different work areas and staff.

Education

High School Diploma - General Studies

Lebanon High School
Lebanon, MO
05.2005

Skills

  • Shipping and receiving
  • Workplace cleanliness
  • Shipping software
  • Warehouse safety
  • Shipping procedures
  • Loading and unloading
  • Freight knowledge
  • International shipping
  • Carrier coordination
  • Materials transportation
  • Labeling accuracy
  • Order management
  • Materials transport
  • Pallet building
  • Order logging
  • Inventory cycle counting
  • Load preparation
  • Barcode scanning
  • Safety and compliance
  • Shipment troubleshooting
  • Teamwork and cooperation
  • Self-motivated and independent
  • Attention to detail
  • Effective communication
  • Time management
  • Punctual and reliable
  • Forklift operation
  • Certified forklift driver
  • Warehouse software systems
  • US Driver's license
  • Warehousing operations
  • Shipment tracking
  • Shipping documentation
  • Material handling equipment
  • Inventory management
  • Records management
  • Load planning
  • Export compliance regulations
  • Relationship building
  • Microsoft Office Suite
  • Safety procedures
  • Delivery scheduling
  • Customer RMA management
  • Verbal and written communication
  • Task prioritization
  • Product knowledge
  • Hazardous materials handling
  • Workflow optimization
  • Pallet jack use
  • Receiving procedures
  • Shipping and receiving tracking
  • Skid building
  • Microsoft office
  • Problem-solving
  • Package labeling
  • Shipping coordination
  • Materials handling
  • Basic mathematics
  • Barcode labeling
  • Data recording
  • Materials inspection
  • Clear communication
  • Box and container packing
  • Freight labeling
  • Shipment inspection
  • Shipment planning
  • Critical thinking
  • Product and materials sorting
  • Handheld scanners
  • Production organization
  • Shipping method optimization
  • Safety compliance
  • Logistics coordination
  • Invoice preparation
  • Supply chain management

Certification

  • Licensed Job Title - Timeframe

Timeline

Shipping Clerk

Copeland
04.2025 - Current

Material Handler

Copeland
03.2014 - 04.2025

Assembly Line Worker

Copeland
09.2005 - 03.2014

High School Diploma - General Studies

Lebanon High School

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Jessica Hoff