Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica Hoffman

Lima,OH

Summary

A Server offering 10 years of food service experience in restaurants. Quick learner with good multitasking skills and exceptional work ethic. Delivers training on discussing menu items in detail, providing targeted suggestions and employee development. Proficient Server Trainer with top-notch leadership and planning. Highly observant and proactive with a hardworking nature and managing high workloads in stressful environments. As well as building relationships with employees and motivating each to success.

Overview

11
11
years of professional experience

Work History

Server Trainer

Texas Roadhouse Restaurant
11.2021 - Current
  • Train new team members on restaurant procedures, menu items and performance strategies.
  • Teach servers to memorize menu ingredients and provide information on preparation methods.
  • Set and enforce performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Provide continuous evaluation and feedback to server employees.
  • Organize and oversee food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.

Customer Service Representative

Boost Mobile
05.2018 - 08.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

STNA

Private Duty Home Care
06.2012 - 01.2017
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Kept accurate records of patients' care, condition and progress.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook

Education

STNA - Nursing

Apollo Career Center
Lima, OH
06.2012

High School Diploma -

Shawnee High School
Lima, OH
06.2010

Skills

  • Dining Customer Service
  • Order Accuracy
  • Food and Beverage Pairings
  • Food Quality Standards
  • Safe Food Handling
  • Cash Handling
  • Waiting Tables
  • Menu Knowledge
  • Check Payment Processing
  • Price Memorization
  • To-Go Order Preparation
  • Dining Crew Workflow Optimization
  • Food Running Skills
  • Training and Development

References

Nicole Thorburn (419)516-7608 Friend 10 years

Tiara Osorio (419)371-8596 Co-Worker 2 Years

Shauna Smith (419)604-0523 Co-Worker 4 Years

Timeline

Server Trainer

Texas Roadhouse Restaurant
11.2021 - Current

Customer Service Representative

Boost Mobile
05.2018 - 08.2021

STNA

Private Duty Home Care
06.2012 - 01.2017

STNA - Nursing

Apollo Career Center

High School Diploma -

Shawnee High School

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Jessica Hoffman